Business Systems Supervisor

Interested candidates must apply to the Business Systems Supervisor posting by visiting careers.paturnpike.com by December 7, 2023.

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

*This position may report to one of the Pennsylvania Turnpike Commission's offices: Central Office (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Job Purpose and Summary

This position is responsible for supervising and performing advanced technical configuration and analytical work for the Human Resources/Human Capital Management (HR/HCM) business system/process team for the Pennsylvania Turnpike Commission (PTC). Work involves the review, support and redesign of business systems, business processes and the configuration of enterprise systems to meet the needs of the business and end users. Work is performed with independence and reviewed by a manager for attainment of program goals, overall performance, and quality/effectiveness of services provided. Supervision is exercised over a business system/process team supporting multiple enterprise applications.

Essential Functions & Responsibilities

• Oversee the configuration, maintenance, and enhancement of all HCM applications which include SAP, Successfactors. OnBase, and Org Charts
• Provide technical support for all HR related implementation projects
• Support the following SAP modules: Payroll, Time, Benefits, ESS, MSS, Personnel Administration, and Organizational Management
• Support the following Successfactors modules: Performance, Compensation, Recruiting, Onboarding, and Learning Management System (LMS)
• Supervises, plans and organizes the assigned unit’s operations and staff functions including performance management, delegation of work assignments and review of work product.
• Supervises, leads and participates in project teams for system work efforts related to enterprise systems. Determines how to best support the needs of the end user.
• Ensures the appropriate technical support is provided to end users regarding their specific systems, solutions and processes. Troubleshoots, analyzes and resolves escalated issues or concerns.
• Monitors business systems and business processes to identify and recommend opportunities for process improvement.
• Supervises, plans, leads and participates in the configuration and maintenance of enterprise systems to support end users and business processes. Identifies and corrects configuration issues to restore the solution and ensure proper operation.
• Identifies and supervises the coordination of system changes that will impact other business operations/areas.
• Supervises and participates in the development and maintenance of Business Process Procedures (BPPs) and other documentation.
• Supervises and participates in the development, maintenance, execution and validation of test scripts and the testing process.
• Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the PTC. Determines what changes may be necessary to incorporate within enterprise systems.
• Participates and/or assists in training of end users regarding their specific systems and processes, where appropriate.
• Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
• Utilizes various software and/or technology tools to perform job duties.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.

Qualifications

Eleven (11) years of system configuration experience in an enterprise business system; OR

Seven (7) years of system configuration experience in an enterprise business system AND a bachelor’s degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.

Three (3) of the years of experience must be in a leadership and/or project management capacity. One (1) year in a senior level business process position will be considered equivalent.

Competencies

Problem Solving/Analysis

Critical Thinking

Customer/Client Focused

Communication Proficiency

Reliability

Analytical Thinking

Active Listening

Project Management

Attention to Detail

Leadership

Results Driven

Technical Capacity

Physical Demands and Work Environment

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Occasionally works outside of normal business hours for assigned work assignments. Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Benefits

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.