Application Support Software Engineer- .Net

As the Application Support Software Engineer- .Net at the American Registry of Radiologic Technologists (ARRT), you'll be responsible for providing support to end users' application needs. You'll have the option for on-site work at our office in Mendota Heights or a hybrid combination of remote work with occasional on-site requirements.

As part of that support, you'll

• monitor ARRT's ticketing system
• provide tier-1 support for requests and incidents pertaining to ARRT's website applications and administration tools,
• monitor and work the issue log, and
• partner with software application developers.

Duties and Responsibilities:

Analysis

1. Work with end-users to conceptualize, evaluate, and clarify needs, issues, or requests.

2. Request additional information from end-users to further understand their needs.

3. Use documentation, process flows, and data tables to identify and evaluate problems.

Documentation

1. Create support documentation including resolutions for repeat occurrences of requests or issues.

Security

1. Use best industry standard security practices and internal policies in all software support functions.

Application Support

1. Become familiar with support contracts and use vendor provided technical support as needed to solve problems.

2. Effectively use the ticketing system to monitor end-user requests and resolve requests or incidents.

3. Demonstrate SQL database skills to query data, edit data fields, and analyze data issues.

4. Demonstrate ability to read, troubleshoot, and modify .NET applications.

5. Demonstrate understanding of change management process.

6. Remain current with new software and hardware techniques or products.

7. Continuously look for ways to improve information technology department services.

Miscellaneous

1. Perform as a member of the Information Technology department and participate in operational duties as required.

2. Perform miscellaneous tasks as needed.

Minimum Qualifications:

Associate Degree in Computer Science or equivalent

1-2 years of experience with .Net using C# in a development or support role

Preferred Qualifications

Bachelors or master's in computer science

MSDB certification

Skills and Abilities:

· Learn, understand, and apply ARRT business processes.

· Gather data, compile information, prepare reports, and manage databases.

· Apply technical and procedural knowledge to correctly address a situation, recognize trends in theory, and anticipate changes effectively.

· Continuously learn and apply industry technologies and best practices.

· Demonstrate innovative approaches and solutions to technology challenges.

· Possess basic knowledge of C#.NET, software development principles and best practices, web technologies, HTML/CSS, JavaScript, and Angular or Blazor.

· Superior attention to detail; ability to think creatively, strategically, and analytically.

· Decision making capabilities and practices of identifying options, gathering and accounting for conflicting priorities and constraints, and choosing optimum courses of action with the information available.

· Critical thinking and problem-solving skills and applications.

· Strong prioritization and organizational skills.

· Professional interpersonal skills with a friendly presence.

About ARRT

The American Registry of Radiologic Technologists (ARRT) is a leading credentialing organization that recognizes qualified individuals in medical imaging, interventional procedures, and radiation therapy. We offer certification and registration in a wide range of disciplines, helping people who work in medical imaging and radiation therapy to develop their careers. With more than 330,000 registrants, we promote high standards of patient care with each new credential we award.

Please review a full job description, which includes additional information and physical demands. Visit www.arrt.org for more information and for details on our robust benefits.

This fulltime position is onsite or primarily remote with some onsite work (hybrid) at our office in Mendota Heights, Minnesota.

Apply Here

PI231155407