Manager of Application Deployment

Orrick currently has an excellent opportunity for a Manager of Applications Deployment in the Global Operations & Innovation Center ("GOIC") in our Wheeling, WV office preferably and consideration given for 100% remote US locations.

The Application Deployment Manager, reporting to the Director of Applications & Cloud Services, serves as an engineer, and leads a team of engineers whose responsibilities are focused on the desktop computing environment for the firm and ownership of a subset of firm-wide applications. This includes responsibility for the overall user experience on desktops and laptops, hardware selection, operating system and application deployment, patching, troubleshooting and overall system performance on Windows physical and virtual machines and Macs. Candidates must have a passion for the end user’s experience of technology and a proven track record of strong customer service.

Responsibilities:

• Provision and maintain physical and virtual desktops and applications.
• Manage a fleet of more than 3500 PC’s and Macs in a global environment.
• Install, configure, and deploy new applications, system software, products, and/or enhancements to existing applications throughout the enterprise.
• Lead our desktop management transformation to Microsoft Endpoint Configuration Manager (MECM) with a focus on Intune and Autopilot.
• Monitor desktop performance metrics in order to provide proactive support and performant desktops and laptops using the latest in experience management tools such as NexThink.
• Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work.
• Set performance objectives for team members; develop and deliver performance assessments against these objectives.
• Work collaboratively with leaders in other groups and departments.
• Draft and submit budget recommendations.
• Provide senior technical expertise across a defined set of applications.
• Participate in the On-Call support rotation of the Applications Team. This will require learning Orrick’s core application suite.
• Liaise with software and hardware vendors for prompt rectification of problems.
• Research and make recommendations on software and hardware products and services in support of performant physical and virtual desktops.
• Additional duties and responsibilities as required.

Qualifications:

• Bachelor's degree or equivalent work experience required.
• Technical and/or business/project management certifications a plus.
• Six plus years work experience as an application and/or desktop engineer required.
• 4 plus years’ experience with SCCM and/or Intune or a similar technology including application and operating system deployments.
• 4 plus years’ experience with Microsoft Window 11 and Window 10 including upgrading and patching.
• MacOS Experience a big plus.
• Microsoft 365 Office deployment and management experience required.
• Strong Microsoft Active Directory knowledge required.
• Strong Group Policy knowledge required.
• Solid server operating system knowledge.
• Computer hardware fleet management experience a plus.
• Technical and functional knowledge of applications specific to the legal environment a plus.
• Project management experience a big plus.
• Must be able to learn, understand, and apply new technologies.
• Strong organizational skills required.
• Excellent written and oral communication skills.
• Excellent listening, interpersonal and collaborative skills.
• Demonstrated ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed.
• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to effectively work in a team-oriented, collaborative environment.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the eighth year in a row, Fortune named Orrick to its 2023 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company*.

Orrick is committed to providing a comprehensive, thoughtful total compensation package to our attorneys and staff, wherever they work.

The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, relevant experience, primary work location, market data, and internal equity. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. Eligible employees will receive compensated time off through either a Paid Time Off or Flexible Time Off program (depending on position), generous Parental leave benefits, and paid holidays.

Please use the following link to access information in compliance with wage transparency requirements in applicable locations: https://www.orrick.com/en/Careers/142REM

Please visit www.orrick.com for more information about the firm.

What you need to know: Successful applicants will be required to provide proof of being fully vaccinated against COVID-19 prior to the commencement of employment. Applicants who wish to apply for a medical, religious accommodation or any other accommodation required under applicable law can do so later in the process (accommodations are not guaranteed and are decided on a case-by-case basis).

We are an Equal Opportunity Employer.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.