IT User Support Manager

The Irvine Ranch Water District is hiring for an innovative, customer-service focused IT User Support Manager in our Information Services Department.

Irvine Ranch Water District (IRWD): Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. Board members are elected from five divisions and serve four-year terms. The Board is responsible for the District's policies and decision-making. Day-to-day operations are supervised by the General Manager.
The Department: The mission of the Information Services Department is to research, develop, integrate and support reliable, secure cost-effective information systems that improve and enhance current and future business requirements of customers and provide a high level of customer satisfaction. The Information Services Department provides implementation, management, security, and support for the District's information systems, voice, and data communications systems.
The Position: The User Support Manager reports to the Director of Information Services and manages three (3) User Support Administrators and one (1) Information Services Coordinator. The User Support Manager is responsible for planning, organizing, directing, and supervising the activities and efficient operation of the Information Services department's user support functions.
Selection and Pre-Placement Processes: Applications will be screened carefully, and selected applicants will be invited to an interview. The selected candidate must complete a reference check/employment verification, background investigation, and pre-employment medical exam.

Education:

• A combination of education and experience equivalent to a bachelor’s degree in Computer Science or a related field required. For degrees obtained outside of the U.S., an official equivalency evaluation is required.

Experience:

• Five (5) years of experience, including two (2) in a supervisory capacity, in the following areas is required: managing user and desktop applications support, including personal computer and mobile device operating systems and applications software and wireless access; managing user support for Microsoft Windows and iOS operating systems, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, Microsoft Sharepoint and ServiceNow help desk software.
• Five (5) years’ experience managing, installing, and supporting audio-visual equipment, VoIP telephone systems, and multi-function printing devices and three (3) years of experience with Microsoft Office 365 and IT Infrastructure Library (ITIL) desired.