Information Services Support Specialist

Administration South

Location
Administration South

City
Toppenish


Employment duration:

Full time

Exempt Status:

Non-exempt

ID:

11188

YVFWC has a compulsory vaccination policy including the Covid-19 primary series, the organization does not mandate the Covid-19 booster although it is offered through our employee health department. Medical and religious exemptions to the primary series will be considered and for those approved, the employee should anticipate following appropriate guidance around masking and other protective equipment offered.

Provide support and assistance related to the installation, operation, and maintenance of computer software application programs. User account provisioning and maintenance, file server security settings, application access, email distribution group changes. Track support tickets and analyze data to identify patterns of common issues.

This is a hybrid position, with 1 day per week required on-site at our offices in Toppenish, Washington. Relocation allowance available for those who do not reside within driving distance of Toppenish.

What We Offer

• $25.00-$30.00/hour DOE with ability to go higher for highly experienced candidates.
• 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.
• Relocation allowance available.

Essential Functions/Responsibilities/Duties

• Responsible for monitoring and responding to open tickets submitted through the incident management system and provide service desk backup as needed.
• Assesses system issues, provides technical information to vendors and works with them to solve the issues.
• Responsible for improving and documenting the technical processes around application support.
• Resolves day-to-day issues, providing hands-on technical maintenance or walk users through a troubleshooting and resolution process via phone, email, remote access, in a timely fashion.
• Ensure the timely provisioning and de-provisioning of appropriate levels of access for the systems they support including Active Directory and folder level access.
• Provide regular and proper communication to customers throughout the resolution process.
• Conducts testing on new and existing applications, locates problems, and solves them in an efficient manner.
• Serve as an escalation point for tickets submitted through the incident management system.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Troubleshoot and escalate issues that cannot be resolved to appropriate section.

Qualifications

• Education: Associate's Degree in Computer Science, Computer Information Technology, Computer Information Systems, Management, or Healthcare. High School Diploma or GED and two additional years of relevant experience may be substituted for an Associate's Degree.
• Experience:
  • With Associate's Degree or higher: 2 years' progressive experience in an IS or IT department.
  • With High School Diploma/GED: 4 years' progressive experience in an IS or IT department.
  • Experience in I.S. or I.T. in a healthcare organization is preferred.
• Professional Licenses/Certificates/Registration: Epic Certificate Training Status preferred.
• Knowledge/Skills/Abilities Required or Preferred: Broad knowledge of IT/IS services. Knowledge to triage, diagnose, troubleshoot, and escalate or resolve customer system issues. Knowledge of operational and clinical workflows and business systems. Ability to document processes and procedures. Effective verbal, written and listening communication skills. Ability to read, understand, and follow technical vendor software specifications. Ability to prioritize work, handle a variety of tasks simultaneously in a fast-paced environment and remain organized and prioritize effectively under pressure. Strong attention to detail and accuracy. Ability to manage stressful situations and ambiguity. Highly service-oriented with exceptional customer relations skills. Interpersonal skills required to effectively influence and communicate cross functionally. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel and PowerPoint. Ability to work in a team oriented environment.

About YVFWC

We serve more than 197,000 patients across 28 medical clinics, 15 dental clinics, 11 pharmacies, and 49 program sites in two states. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.

Working at YVFWC

Working in our organization means being the passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.

At Farm Workers Clinic

• We will consistently trust one another to work for the common good.
• We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do.
• We will demonstrate transparency by being candid and truthful no matter the risk.
• We will create partnerships to strengthen ourselves and our community.
• We will fight for just treatment for all individuals.
• We will let joy in.
• We have the courage to be an agent of change and refuse anything short of excellence.

Our mission celebrates diversity. We are committed to equal opportunity employment.



Apply Here

PI210226723