User Support Technician

Reports to: Director of Information Technology

Department: Information Technology

Status: Full-time, Non-exempt

Note: A valid driver’s license is required for this position.

About Central Park and the Central Park Conservancy

Central Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair. Since that time, the Conservancy has overseen the investment of approximately $1 billion in the restoration of the Park, and now hosts over 40 million visitors a year.

The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs roughly 325 people and has a yearly operating budget of $80 million.

The Conservancy recently completed a seven-year plan, Central Park Conservancy, A Plan for the Stewardship of Central Park: 2020-2027, which focuses on the ongoing capital investment of the last four decade’s investment of more than $1 billion into Central Park.

Job Summary:

The User Support Technician provides technical support for computer users who work at the Central Park Conservancy. Responsibilities include troubleshooting hardware and software problems, installing desktop computers with standard software packages and working with park-based computer users to assist with and enhance their computer skills. The User Support Technician will also support basic network configuration and wide area network infrastructure, configure and support smart phones and mobile devices and provide audio/visual set-up and support.

Summary of Essential Job Functions

• Troubleshoot and solve computer (hardware/software) related problems on-demand.
• Conduct set-up and installation of new hardware and software at multiple sites.
• Assist Network Administrators in set-up of computers on Wide Area Network.
• Assist at park-based locations as directed by Director of Information Technology.
• Above average knowledge of Office 365 suite including the Admin Tools.
• Provide emergency on-demand support and assistance to all CPC locations.
• Provide mobile device support including, MDM (mobile device management) and configuring new units.
• Enhance user productivity through training and one-on-one instruction.
• Ability to track and prioritize requests via our tracking software.
• Represent the goals of the IT department when it comes to requests and manage that aspect when necessary.
• Uphold the security and privacy standards outlined by the Senior IT team

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• At least 2 to 3 years of experience in information technology.
• Driver’s License required
• Strong communication, problem-solving and troubleshooting skills
• Collaborative style; strong customer service skills
• Experience working with software deployment tools
• Computer/Windows imaging skills.
• Knowledge of P.O.S. software, PowerShell and AD a plus.
• Ability to analyze information and communicate results to team in a succinct manner.
• Knowledge and experience working with MACs a plus
• Ability to lift 30 pounds.

DIVERSITY, EQUITY & INCLUSION

The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.

Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.

In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

Salary range: $53,700 to $67,100 (based on level of experience).

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and comply with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potentially dangerous condition, they should alert other employees and notify his/her supervisor immediately.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.