Director, Network Services - Computing Services

Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Computing Services central IT department provides services that have strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

Computing Services is searching for a Director of Network Services. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. The Director of Network Services will be responsible for development of and leadership for a roadmap and program that continuously improves the efficiency and quality of how we deliver wired and wireless network infrastructure services to the University. You will be a key collaborator on committees and with Computing Services’ leadership to charter, build and maintain the needed service offerings, funding model(s), resourcing plan, and technology roadmap for the program to help all constituents meet their Network requirements.

Your core responsibilities will include:

• Responsible for managing at least the Network Design, Network Operations, and Communications Cable Plant teams.
• Responsible for strategically and financially overseeing the Network Operations group that ensures the support, stability, performance, and overall operation of the campus wired and wireless network, a mission critical university utility. Additional responsibilities include direct oversight of the operationalization of new network service designs, including remote campus network operations and support.
• Direct oversight of Network Design engineers responsible for defining and designing the overall architecture and evolution of the campus wired and wireless network, as well as related services. Responsibilities include technical staff management and mentoring.
• Financial, strategic, and periodical tactical oversight of the Communications Cable Plant team responsible for the overall design, engineering, operation, and maintenance of the University’s communications cabling systems.
• Responsible for on campus and off campus Data Center and associated environmental needs. Coordinates with University with power and generator testing and ensures constant availability of Data Center resources.
• Closely collaborates with senior leadership on strategic and operational goals for the overall Network services area. Additionally collaborates with Computing Services and other campus IT leaders to:
  • Understand network needs, current practices, and opportunities for improved user experiences.
  • Create and maintain financially viable and sustainable models for service.
  • Collaborate with Facilities teams across Campus to ensure cabling needs are met for all projects, and network resources are available in all areas across Campus.
  • Maintain a deep knowledge of emerging trends, conduct pilot deployments of new network services, and seek ongoing feedback from users to improve the network experience.
  • Evolve our operational set up including monitoring of essential network systems, definition of alerts and procedures.

Flexibility, excellence, and passion are vital qualities within Carnegie Mellon University. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor’s Degree; Master’s Degree preferred
• 10-15 years IT project management and team leadership experience
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful background check

Are you interested in this exciting opportunity?! Apply today directly on our website (copy and paste into web browser) : https://cmu.wd5.myworkdayjobs....

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see Minimum Requirements to Return to Campus for details regarding the university’s current COVID-19 mitigation requirements.

Location

Pittsburgh, PA

Job Function

IT Management

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:

• Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
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