IT Technology Analyst I

Interested candidates must apply to the IT Technology Analyst I posting by visiting careers.paturnpike.com by January 23, 2023.

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 552-mile system used by 192 million vehicles a year. Together, we are building the highway of the future.

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Job Purpose and Summary

This is an entry-level, cross-functional and technical position primarily responsible for providing support to higher level professionals in one of the various areas of specialization within the Information Technology (IT) Department. Work involves participating and assisting with different levels of work for the assigned unit. Work is generally performed in a distributed environment under the direct supervision of various managers, supervisors, senior analysts or higher-level specialists. Work results are reviewed for conformity to operating procedures, overall performance, quality and effectiveness of services provided.

Essential Functions & Responsibilities

• Responds to end user incidents, requests and support calls. Provides guidance to users’ questions originating from call scripts, Business Process Procedures (BPPs), reports, job aids and frequently asked questions.
• Writes and maintains basic BPPs and other documentation to reflect current processes and instructions.
• Participates in the analysis, requirements gathering, configuration, documentation and implementation for changes to software, networks and/or systems to support the organization’s business processes.
• Participates and supports the preparation, development, execution and validation of testing and problem resolution for system implementation including development of test scripts and documenting tasks.
• Participates in all aspects of departmental project/program life-cycles: planning, specification, design, installation, deployment, integration, operations, support, testing, policy development and compliance reporting.
• Assists in the deployment and operation of server and storage management, network, communications and field devices.
• Administers system accounts including onboarding/offboarding users, as well as monitoring and maintaining compliant application security.
• Creates basic reports and uses report variants to produce repeatable reports with specific user criteria.
• Monitors various systems and programs to ensure proper operation and compliance. Identifies and assists with resolving issues and security threats/incidents found.
• Assists with troubleshooting, documenting and maintaining various equipment, systems, applications and programs for the department.
• Responds to legal, right-to-know and departmental requests for data such as video, user logs and forensic investigation information.
• Participates in the research, development and integration of new and enhanced technologies.
• Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.
  

Qualifications

Education and Licenses

• Bachelor’s degree in information systems, computer science, information technology or related field. Equivalent combination of education and/or experience may be accepted.
• Certain units may prefer specialized training and/or specialized certificates.

Physical Demands and Work Environment

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Benefits

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.