Help Desk Technician

Help Desk IT Support - Long Island

As a Help Desk IT Support, you will be supporting our customer base onsite and remotely across Long Island.

Responsibilities:

• Configure, test and install desktop hardware
• Requires a moderate understanding of Active Directory
• Requires knowledge of network security best-practices
• Work with end users when issues arise
• Perform system updates across networks
• Work with end users over the phone to resolve issues

Qualifications:

• 1 - 3 Years previous experience in IT Services
• Familiarity with Sonicwall a Plus
• Excellent expertise in troubleshooting hardware and operating system related issues for desktops and laptops
• Working knowledge of Proxy, DHCP, WINS, DNS, SMS and MS Active Directory
• Familiarity with Datto/Barracuda Backups a Plus
• Ability to build rapport with clients
• Deadline and detail-oriented
• Excellent organizational and communication skills and be customer service-oriented
• Bachelor’s Degree in a related field a Plus

**Our company offers fully paid benefits, paid vacation time, 12 paid holidays and very competitive salary**