Technology Support Technician

Hiring Range: $36.06 - $38.14/hour (37.5hrs/wk)

The Town of Needham seeks a highly qualified individual for the position of Technology Support Technician in the Information Technology Center. Under the general supervision of the MIS Director and in coordination with the Network Manager, the position supports key technologies across the organization, helping to ensure efficient municipal operations. The nature of work requires that this role function primarily on-site.

Duties and Responsibilities

• Install, support, maintain and replace hardware, including but not limited to laptops, desktops, printers, peripherals, monitors, network attached devices, and software systems as designed
• Diagnose, troubleshoot, and resolve technical problems, identify hardware and software needed to provide solutions to problems, assist in hardware/software preventive maintenance, provide telephone, online, and face-to-face support to employees
• Build, image and deploy desktop and laptop systems
• Maintain inventory for all town-owned computers and peripheral hardware
• Perform server and domain level tasks such as adding and removing accounts, maintaining mailboxes, resetting passwords and accounts; support network printers using print servers
• Oversee and provision of smart phones, cell phones, tablets, and other mobile devices
• Provide technical expertise and resources to managers, staff, and Town departments
• Assist in responding promptly to support requests, and system problems across multiple Town buildings
• Customization and adaptation of existing desktop and operating system programs to meet users’ requirements
• Support remote users of the VPN client (Citrix) and any other related network access

Requirements

The following requirements may be substituted by any equivalent combination of education, training and experience which provides the necessary knowledge, skills, and abilities required to perform the job:

• Bachelor's degree in computer science or related field,
• Four (4) years’ experience of technical and desktop support with a familiarity of a wide range of operating systems, hardware, software, and networking knowledge.

Preferred Qualifications:

• Working knowledge of operating system characteristics, capabilities, updating, service requirements of network and desktop systems
• Solid command of desktop productivity application such as word processing, spreadsheets, presentation programs, database, graphics suite, desktop publishing software, and email client
• Experience with VPN and remote desktop management
• Understanding of LAN/WAN/WiFi characteristics and concepts
• Knowledge of active directory, O365, Azure
• Experience with antivirus software, backup software and related procedures
• Demonstrated experience with web browsers; drivers; BIOS; and patches
• Ability to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism

Benefits:

As a Town of Needham employee, you are offered a rewarding career-opportunity serving the Needham community, a thriving and growing town of approximately 32,000 residents and a diverse commercial tax base. The municipality has a Representative Town Meeting form of government, with a 5-member elected Select Board who appoints a Town Manger to serve as the Chief Executive Officer. Town departments include public works, police, fire, library, public health, park & recreation, aging services, youth and family services, treasury, tax collection, tax assessing, finance, IT, Human Resources and more!

The Town of Needham is a professionally run organization that is committed to creating an inclusive culture where employees can perform at the highest levels. Our employees are dedicated to their work and rely on each other as a team to ensure that Needham remains a place, where engaged and committed people want to live, work and play.

In addition to a competitive salary, the total offer will feature a comprehensive benefits package, which may include (depending on position):

• Flexible Work Options
• “Summer Hours” with early release Fridays
• Employer-Sponsored Health Insurance
• Health Savings Account with an Eligible Health Insurance Plan
• Flexible Spending Account for Health Care and Dependent Care
• Dental and Vision Coverage
• Basic and Optional Life Insurance Coverage
• Retirement Plan: Contributory Defined Benefit Pension Plan (mandatory participation)
• 457b Deferred Compensation Plan, Pre-tax or Roth (voluntary participation)
• Paid Holidays
• Paid Personal and Vacation Leave
• Employer Paid Non-Occupational Sick Leave
• Tuition Assistance and Paid Professional Development Opportunities
• Highly Supportive of Participation in Professional Associations
• Qualified Employer for the Federal Public Service Student Loan Forgiveness Program
• Comprehensive Employee Assistance Program which includes mental health, financial education, legal referrals, and much more