Technical Business Analyst

Interested candidates must apply to the Technical Business Analyst posting by visiting careers.paturnpike.com by September 19, 2022.

* This position is eligible to report to one of the PTC's regional offices: Central Office (Middletown, PA), Eastern Regional Office (King of Prussia, PA) or Western Regional Office (New Stanton, PA).

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
• Staggered Work Hours - flexibility to choose from a variety of start/end times

*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 552-mile system used by 192 million vehicles a year. Together, we are building the highway of the future.

Job Purpose and Summary

The Pennsylvania Turnpike Commission is seeking an experienced, motivated individual to join our team as a Technical Business Analyst. This position will deliver reports on IT and systems improvement opportunities to key leadership and stakeholders, making recommendations and creating a detailed roadmap for successful implementation leveraging technology tools as appropriate for visualization and analytics. Our ideal candidate has prior experience as a technology and business analyst, comprehensive knowledge of corporate IT systems and processes, and superb organizational and communication skills.

This position is responsible for journey-level technical work as a member of one of the various areas of specialization within the Information Technology Department. Work involves participating and performing work of varying levels for the assigned unit with an increasing degree of complexity. Work is primarily performed with independence and reviewed by a supervisor or higher-level specialist for attainment of program goals, completion of projects and overall performance.

Essential Functions & Responsibilities

• Participates on project teams. Participates in all aspects of departmental project/program life-cycles including planning, specification, design, installation, deployment, integration, operations, support, testing, policy development and compliance reporting.
• Develops and maintains specifications, Business Process Procedures (BPPs), user manuals and other documentation.
• Analyzes and documents changes to software, networks and/or systems to support the organization’s business processes and/or programs. Participates in the configuration and implementation of changes.
• Participates and supports the preparation, development, execution and validation of test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.
• Works with the appropriate staff to ensure issues involving application security get resolved.
• Creates reports and uses report variants to produce repeatable reports with specific user criteria. Software and tools such as Qlik and ArcGIS are beneficial for visualization of content.
• Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed.
• Gathers information from various departments and determines how to best support the needs of end users. Monitors business systems and business processes to identify, research and recommend opportunities for improvements.
• Utilizes software and/or technology tools to perform job duties, including Qlik Sense and Esri ArcGIS.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.
  

Qualifications

Education and Licenses

• Bachelor’s degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.
• Certain units may prefer specialized training and/or certifications.

Minimum Experience

• Twelve (12) months as an EBS Programs Specialist or IT Support Analyst with the PTC

OR

• Four (4) years of experience in the information technology field.

Benefits

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.