The Santa Clara Valley Open Space Authority seeks an IT Technician to provide technology expertise and outstanding customer service that supports individual users and multiple enterprise systems; drives the deployment of new technology solutions; and collaborates with internal stakeholders and external partners and consultants to ensure the Authority is maximizing the use of technology to implement its mission.

Our mission is to conserve the natural environment, support agriculture, and connect people to nature by protecting open spaces, natural areas, and working farms and ranches for future generations. To date we have protected over 28,000 acres of natural and agricultural lands across the Santa Clara Valley. Our agency manages and conserves a network of open space lands and natural resources, while providing compatible opportunities for hiking, biking, and equestrian uses, with a focus on increasing equity of access to the outdoors for all our constituents.

We know our continued success depends on our employees and the work they do. We are committed to providing a collaborative and inclusive work environment that encourages growth and development; and acknowledges individual and team achievements.

The Ideal Candidate

As a member of the Administrative Operations department, you will work with a positive outlook and an eye for efficiency to ensure operational excellence throughout the Authority’s technology systems, including workstations, mobile tools, agency servers, and conferencing tools. The team prides themselves on providing exceptional and professional customer service and elegant solutions.

You are passionate about technology, looking to stay on pace with innovations and always learning about new tools and technology to improve systems and processes. You are self-directed, detail oriented, a proactive thinker, and a thoughtful problem solver. You bring a breadth of existing knowledge and experience in desktop support, network maintenance, and enterprise systems and are excited to continue expanding your knowledge through this role.

You enjoy working independently and can conduct effective and methodical research to inform appropriate recommendations for improvement and solutions. You exercise sound judgement in response to shifting priorities and are able to balance ongoing and routine tasks and projects with support needs from colleagues.

You possess solid technical skills, integrity, and a passion for excellence. Your customer service skills will allow you to be an effective helpdesk for all staff of the Authority, providing proactive support, careful troubleshooting, and effective training. You bring a “whatever it takes” attitude to completing your work with pride. Very importantly, you have a desire to contribute to your community through your work and are enthusiastic about the opportunity to work for a mission driven organization like the Authority.

Please review the complete position classification here: https://bit.ly/3bJ8gDq

Qualifications

The ideal candidate will possess any combination of training and experience that would provide the required knowledge, skills, and abilities. A typical way to obtain the required qualifications would be:

• Associate Degree in computer science, information technology, or a related field
• Two (2) years of responsible experience providing technical support in the installation, maintenance, and repair of systems including personal computing, network, and telecom management
• Knowledge of Windows server based operating systems
• Experience with LAN and WAN design, operations, and support
• Knowledge of and experience with Windows, Office 365, and Adobe software
• Experience with Android and iOS platforms for tablets

• This position is required to take and pass a pre-employment background check

Workplace Culture Santa Clara Valley Open Space Authority

The staff of the Open Space Authority are passionate about conservation and driven to make an impact in the community through their work. Everyone brings a unique skillset to their role and the creative collaboration of all staff maximizes talent to realize the Authority's mission. We have established values and defined supporting behaviors that are shared and demonstrated by every employee at the Authority. Together all of these reflect the culture that makes the Authority the high performing agency that it is. We are Intentional, Respectful, Accountable, Empowering, Innovative, Collaborative, and Inclusive. You can learn more about the staff of the Authority and how everyone works together on our website here.

The Open Space Authority envisions the Santa Clara Valley as a region dense with beautiful natural areas, where a vibrant network of interconnected open spaces, trails, wildlife habitats, and thriving agricultural lands enrich our communities. Learn more about the Authority tackles these goals.

The Authority values Justice, Equity, Diversity, Inclusion, and Access in our work to preserve the natural environment, support agriculture, and connect people to nature:

• We have Accessible, Collaborative, and Accountable processes to engage the diverse communities we serve in our programs, projects, careers, and governance opportunities.
• We have Respect for the land and all people in our community.
• We are Inclusive and acknowledge current and historic land stewards.
• We Empower future generations of conservation leaders.
• We invite everyone to join and connect to nature with us.

The Authority is committed to the principles of equal employment. We are earnest in our efforts to comply with all state and federal laws providing Equal Employment Opportunities, and all other employment laws and regulations. We do not discriminate on the basis of race, color, age, gender, national or ethnic origin, religion, sexual orientation or physical disability. We are committed to creating a safe environment where people are treated with respect and appreciated for their unique differences, where issues are promptly raised and resolved and where communication flows across all levels of the agency.