Systems Integration & Administration Supervisor

Systems Integration & Administration Supervisor

Interested candidates must apply to the Systems Integration & Administration Supervisor posting by visiting careers.paturnpike.com by September 2, 2022.

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
• Staggered Work Hours - flexibility to choose from a variety of start/end times

*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 552-mile system used by 192 million vehicles a year. Together, we are building the highway of the future.

Job Purpose and Summary

This position is responsible for supervising and performing advanced technical development, integration, systems administration and support activities with a key role in the integration and administration of enterprise systems. Work includes managing systems administration, development and integration strategy activities to facilitate data flow in and out of enterprise systems. The incumbent is expected to demonstrate creativity and thoughtful leadership and use their experience in substantiating proposed solutions to various teams and business process owners. Work is performed with considerable independence and reviewed by a superior for attainment of program goals; completion of projects; conformity to standards, operating procedures and best practices; quality and effectiveness of services provided; and overall performance. Supervision is exercised over internal staff and external consultants engaged in enterprise integration, administration and development activities.

Essential Functions & Responsibilities

• Supervises, plans and organizes the Systems Integration & Administration unit’s operations and staff functions including performance management, delegation of work assignments and review of work product.
• Provides oversight and/or participates in project teams regarding system work efforts related to system administration and integration for enterprise systems. Provides guidance and determines how to best support the needs of the end user. Ensures technical solutions are based on best enterprise system design practices.
• Responsible for the design, analysis, integration, system administration and maintenance of development objects and/or enterprise applications, configurations and solutions. Ensures that detailed specifications of enterprise development and integration processes/procedures are properly documented and maintained.
• Reviews and analyzes proposed system changes and change requests to determine other potential impacts. Ensures overall efficiency and effectiveness.
• Ensures the appropriate technical support is provided to work teams and end users regarding their specific systems, solutions and processes. Assists with complex/escalated issues by troubleshooting, analyzing and resolving concerns.
• Supervises the development, maintenance, execution and validation of the testing process and ensures the application/technical environment meets performance requirements.
• Reviews and approves the technical preparation of business process procedures, test scenarios, end-user documentation and user manuals. Oversees and assists with knowledge transfer and training to ensure compliance with departmental standards and requirements.
• Reviews and analyzes changes to legislation, contracts, regulations, business operating procedures and/or systems that may impact business processes. Determines what changes may be necessary to incorporate within the enterprise system software.
• Utilizes various software and/or technology tools to perform job duties.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.

Qualifications

Education and Licenses

• Bachelor’s degree in information technology or closely related field. Equivalent combination of experience and/or education may be accepted.

Minimum Experience

• Seven (7) years of experience in systems development, systems integration and/or systems administration of enterprise custom objects or systems in at least one of the areas/environments listed below, or combination thereof:
• SAP Environment (i.e. ABAP, SAP/PI, SAP workflow, forms development, etc.)
• ServiceNow
• MS Dynamics
• Web Development
• .net Development
• Integration Development

Equivalent combination of education and/or experience may be accepted.

• Four (4) of the years of experience must be in a leadership and/or project management capacity.
• Two (2) years in a senior level systems administration or integration position will be considered equivalent.

Competencies

• Problem Solving/Analysis
• Critical Thinking
• Motivated
• Communication Proficiency
• Performance Management
• Analytical Thinking
• Active Listening
• Innovation
• Attention to Detail
• Leadership
• Technical Capacity

Physical Demands and Work Environment

PHYSICAL DEMANDS

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Occasionally works outside of normal business hours for assigned work assignments.

WORK ENVIRONMENT

Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Benefits

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.