Senior UX Product Designer

CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs.

Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

We believe in being:

CUSTOMERS FIRST

We love numbers, but we’re obsessed with customer satisfaction. Their happiness is always our number one goal.

DATA-DRIVEN

The proof is in the data. At Resident, we look to real-time analytics to continually improve our products and customer experience.

PRODUCT FOCUSED

The best products at the best prices. A beautiful home should be comfortable, high-quality, and most of all attainable.

We’re not here to reinvent the wheel, we’re here to make it spin faster. Our team has decades of experience in the D2C space. We use that expertise to create brands that consistently outperform and challenge the status quo. If you'd like to be a part of our team as we continue to be a leader in e-commerce disruption, please reach out to learn more.

This is a fully remote position. To be considered for this opportunity you must reside within and have the right to work in the United States.

Job Overview:

In this brand new exciting role, reporting to the Vice President, E-Commerce, Resident Home is on the lookout for a talented Senior UX Product Designer to join our growing Product team. In this role, you’ll translate our brand into user-friendly experiences with a sole focus on the Resident website and mobile site, as we aim to evolve and innovate and to provide the ultimate customer experience . We’ll count on you to continually think of smarter, cleaner, and quicker solutions to help customers interact with our products and brand, while growing the business and driving engagement for our websites. If you’re looking to join a team who is passionate about creating the best shopping experiences through iterative design, prototyping, analytics, and testing—read on!

What you'll be doing:

• Collaborate with a close-knit team of Product Designers, Product Managers, and Engineers.
• Identify areas of opportunity and provide data driven, client-focused solutions. Enhance opportunities through UX (strategy, flows, wireframes, customer experience mapping) and UI visuals (component designs, page elements and interactions).
• Participate in team meetings and provide informed ideas/feedback/designs/concepts via pixel perfect delivery of dev-ready designs and flows with required level of detail and documentation.
• Balance user-, design-, and business-oriented goals while continually striving to improve the overall customer experience
• Collaborate with front end engineering on Design Systems that balance speed and creativity
• Observe usability and A\B tests to help guide your designs and reach the best possible solutions
• Assess the quality of builds until they are in tip-top shape and ready for millions of people to use
• Encourage a collaborative and inclusive approach to decision making, where good ideas can come from anywhere and those outside of the design team feel invested in the work we do.

Qualifications:

• 5+ years of relevant design and product experience in fast-growing technology companies
• Obsession with A/B tests & CRO experiments. “Obsession with delivering improvements in core ecommerce metrics through rigorous a/b testing
• Led by data - passionate in design & aesthetic opinions but ultimately led by the data
• Passionate about ecommerce design & UX & keen to test new & innovative concepts to drive performanceAble to empathize with a wide range of customer needs to create engaging user experiences
• A creative problem solver with strong attention to detail
• Passionate, energetic and with a proven track record of scalable experiences
• Strong communicator who can articulate the needs of your audience in a clear, compelling way
• Resourceful and flexible team player with exceptional collaboration skills
• Sure-footed and able to work in a fast-paced, highly productive environment and under tight deadlines
• Experience working for a sophisticated ecommerce company (e-commerce/online travel/finance) preferred - fast growth, results driven, data driven company

Resident is a privately-held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN. Learn more at: https://www.residenthome.com

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.