Spotify has launched a new site to sell fans tickets to live gigs directly from its platform instead of redirecting users to partners like Ticketmaster and Eventbrite. The company’s new website lists upcoming concerts and lets users purchase tickets to these shows through debit or credit card; users need to have a Spotify account to buy tickets, though.
The company hasn’t officially announced the launch of its ticketing platform, but Chris Messina first noted the site being available for the public to book tickets earlier today.
The site lists gigs that are available to book on the home page, and under the My events section, users can see their past and upcoming ticket bookings. Currently, the Spotify Tickets site lists gigs for artists like Limbeck, Crow, Annie DiRusso, Four Years Strong and TOKiMONSTA that are performing in the U.S. in the coming months.
“At Spotify, we routinely test new products and ideas to improve our user experience. Some of those end up paving the path for our broader user experience and others serve only as important learnings. Tickets.spotify.com is our latest test. We have no further news to share on future plans at this time,” the company said in a statement to TechCrunch. Currently, the company is focused on pre-sales more than primary sales of the ticket.
The company revamped its in-app live event discovery page in June with better gig discovery for events around the user’s local area. Until now, Spotify used its ticketing partners like Ticketmaster, AXS, DICE, Eventbrite and See Tickets to list these events; for ticket booking, it used to link out to these partners from the event page. With the launch of its ticketing platform, this may change. While currently events listed on the Spotify Tickets site are not available on the Live events page, the company’s support page says: “Some tickets listed there [on the Live Events page] are available for purchase directly from Spotify.” Tickets directly sold through Spotify are also not currently listed on the artist page. The firm didn’t share any information about plans to list directly ticketed events on the Live Events page and artists’ pages.
The Spotify ticketing site’s legal section says that the company only acts as a ticketing agent and takes a booking fee. It also mentions that it can be selling tickets on behalf of “third parties which can include venues, event promoters, fan clubs, and artists, as their disclosed ticketing agent”. We have asked the company for details on what cut — if any — it takes from ticket sales, and how this differs from affiliate fees it earns from its third-party ticketing partnerships, but it didn’t share any information about it.
Notably, some venues listed on the Spotify Ticket page come under the National Independent Venue Association (NIVA), a U.S.-based organization representing independent venues. So the company might be currently avoiding venues that are under Ticketmaster owner Live Nation’s distribution. Live Nation has been accused of monopolistic practices regarding ticket distribution, with lawmakers asking President Joe Biden to launch an investigation into the ticket distribution firm last year.
In a blog published in June, Spotify’s product manager for Live Events Discovery Sam Sheridan said that while people were engaging with artists on the app, they left the platform to find events for their live performances. With the revamped live events feed and the ticketing platform, the company is trying to solve the discovery problem and earn some money through ticket booking directly or as an affiliate partner. Last year, the company also experimented with selling tickets to virtual pre-recorded concerts due to the pandemic. The company has been under constant scrutiny for not paying artists enough from streaming, so with this new initiative, Spotify could argue that it will drive more ticket sales for artists.
Spotify’s ticketing platform launch comes days after TikTok partnered with Ticketmaster to let users discover concerts and other live events. In February, Snap struck a similar partnership with the ticket booking platform to power event discovery through Snap Minis — third-party party programs on Snapchat.
Story updated with Spotify’s response.
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