Managed Services Specialist

MANAGED SERVICES SPECIALIST

We’re looking for doers. The passionate kind who get excited about making lives better, one technology solution at a time. We want leaders. People who will jump in and take action, dynamically foster positive change, and never accept the status quo. We’re on the hunt for relationship-builders. Individuals who take pride in making connections centered around respect for their clients, their colleagues, and themselves. If this sounds like you, there’s a place for you at ACS.

ASSOCIATED COMPUTER SYSTEMS

ACS is a fast-growing company with 40+ years of history. While we’re headquartered in Urbandale, we have clients across the U.S. and several internationally. Our workforce is wide-ranging: in-office, hybrid, and fully remote. We’re a holistic, full-service technology provider offering a breadth of services and solutions including managed services, cybersecurity, storage and virtualization, connectivity, application development, IBM Power Systems, and maintenance & contract renewals.

What sets us apart? Our ability to nurture deep relationships with our clients and form a complete understanding of how technology can help them succeed. We don’t just sell, we partner. Our clients see us as an invaluable extension of their team: experts they can turn to with anything. Because when it comes to technology, there’s really no challenge we can’t tackle.

THE PERSON

We are looking for an IT specialist that is dynamic, and passionate about supporting clients with technology issues. Who is passionate about growing their technology skills and growing with ACS. This person will take ownership of their career and show leadership ability with all their responsibilities. The right candidate will be strategic at solving clients’ problems and making clients lives better. The right candidate will demonstrate a team player attitude.

RESPONSIBILITIES

• Serve clients with daily support of their technology solutions
• Identifying solutions for technical issues
• Identify and perform proactive maintenance and updates
• Set-up, monitor and maintain
• Being Subject Matter Expert on specific client environments
• Review Install Base and Prospects for opportunities around Specialization Products
• Maintain Vendor Certs and Vendor Programs
• Provide technical assistance and training to system users.

QUALIFICATIONS

Required

• IT experience

Desired

• An IT specialist who would like to grow with ACS

WHY ACS

We live by our values:

Passion

Passion is the fuel that drives our company and us to excellence. We are motivated and dedicated to reaching our full potential each day. We work in an enthusiastic and energized environment that creates a fun and positive experience for all.

Respect

We treat others the way we expect to be treated. We maintain the highest ethical standards delivered in a caring, honest, and trustworthy manner. We are reliable, dependable, and highly responsive.

Dynamic

Our imaginative mindset embraces challenges and energizes our quest for new ideas, knowledge, and superior technology to meet the ever-changing needs of our clients. We are conscientious in our work, extremely versatile, and adaptive. We simplify technology.

Leadership

We lead from the front and are an example of excellence. Resourcefulness and hard work are evident in all we do. We are confident and dedicated to shaping our future.

• A growing company that has a passion for making people’s lives better.
• Location is Clear Water, Lake Seminole Florida
• Decision-making power
• M-F, 8-5PM,
• Build your strategy for growth
• We operate on EOS.

Benefits: 17 days PTO, seven holidays, two floating holidays, designated bereavement time off, 401K Safe Harbor after one year, medical, vision, dental, life insurance, short-term and long-term disability, and monthly cell phone stipend. Monthly employee breakfast, snacks and coffee, happy hour, company engagement activities, Wellness program, Professional development assistance