Product Support Engineer
Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence,...
- Provide global support covering all issues related to Veeva Vault and integrations with Veeva CRM and Salesforce.com
- Learn everything about our software and use that knowledge to ensure client success
- Support the client administrators across multiple organizations
- Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
- Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration
- Provide coordinated support for getting new releases and configuration changes into production
- Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally and propose resolutions or workarounds
- Be a client facing representative of the Development and Product teams
- Document new processes and keep existing documentation and tools up to date as the environment changes
- Interface with engineering, product management and professional services when necessary
- Attend daily meetings and provide status updates
- A self-motivated, self-described techy, eager to learn new software. We look at any and all prior experience, even unofficial. Have you designed a personal website? Built a mobile App for a friend's company? Tell us about it!
- Computer or Software administration / development
- Knowledge of SQL database / ability to write queries
- Understanding of HTML, XML, JSON
- Experience building / working with Mobile Apps, iOS or Windows
- Ability to diagnose and use industry standard tools and techniques to assure the application performs to client expectations
- Experience working with CRM Software
- The confidence, communication and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
- Experience in cloud / hosted software environment
- Experience in a Software Support role
- Experience working in small team/start up environment
- Experience working with development or in a DevOps role
- The desire to learn new soft and technical skills and to coach, mentor and train peers throughout the organization
- Exposure to Object oriented programming, basic web programming concepts
- Knowledge of Java to be able to review and troubleshoot code
Perks & Benefits
- Flexible PTO
- Healthy, free, provided lunches and snacks every day
- Allocations for continuous learning & development
- Discounted gym membership
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
PI175533313
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