Senior System Operations Engineer

At Percepta, we bring first-class service across each market we support. As a Senior SysOps Engineer, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing
The Senior SysOps or DevOps/Cloud Engineer will ensure robust, scalable and easy to maintain on-premise infrastructure including VMware vSphere, SAN Storage, Virtual Desktop Infrastructure (VDI) as well as manage Azure and AWS Cloud instances. The incumbent will ensure that these components and the overall services use automated processes. The Senior SysOps Engineer will coordinate with the rest of the team working on different layers of the infrastructure through collaborative problem solving, sophisticated design, and quality solutions.

Tech stack: VMware vSphere, Citrix Apps & Desktops, Windows Active Directory, Ping Identity, RESTful APIs, Amazon AWS (EC2, S3, Control Tower, Lambda, Connect, RedShift, GuardDuty), Azure (AzureAD B2B, PowerBI Premium, RDS, SharePoint Online), Linux, Cohesity DMaaS, NetApp, Compellent.

During a Typical Day, You’ll

• Building out new Cloud or Virtualization infrastructure – Desktop, Server, Storage, SaaS, IaaS, etc.
• Work on ways to automate and improve daily administration processes
• Automate system deployments for consistency
• Testing and examining scripts written by others and analyzing results
• Ensuring that systems are safe and secure against cybersecurity threats
• Ensuring health and optimizing the system performance
• Identifying technical problems and implementing systems updates and ‘fixes’
• Working with software developers, architects, and DBA’s to support new cloud-based solutions.
• Understand the needs of stakeholders and implement solutions
• Mentor and assist junior team members

What You Bring to the Role

• Bachelor’s degree in computer science with 5 years of experience in a Hybrid Cloud Systems Administration capacity or equivalent experience in Systems Administration
• Relative current technical certifications and coursework in Cloud Technology – AWS, Azure
• Advanced certifications a plus
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • AWS Certified DevOps Engineer/AWS Certified SysOps Administrator
  • Vmware VCP
• Relative experience in enterprise infrastructure administration
• Proficiency in one or more scripting languages (Python, PowerShell, Bash)
• Experience in AWS or Azure
• Experience in Enterprise Storage management
• Experience in Citrix Cloud Virtual Apps & Desktops Infrastructure
• Experience in Enterprise Storage management
• Experience in Windows Active Directory Architecture and Windows PKI
• Experience in VMware vSphere enterprise infrastructure management
• Experience in Identity Management solutions (Ping Identity preferred)
• Experience in Linux Administration
• Hardworking and passionate with a can-do attitude.
• Critical thinking experience
• Be assertive
• Self-learner

What You Can Expect

• 5% annual bonus
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role
This is a remote role and will work from the employee's home office. Equipment (laptop, monitors, docking station, headset, keyboard, mouse, etc.) is provided for this opportunity.

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.