IT Service Desk Manager, Senior/Specialist Systems Administration

IT Service Desk Manager, Senior/Specialist Systems Administration
Recruitment #2021-11-2986
This is a Full-time, Permanent, Represented position.

The hiring authority reserves the right to make a hiring decision at any time. It is in the applicant’s best interest to submit material as soon as possible.

Want to join something GREAT and make a difference?

The Department of Natural Resources (DNR) has an exciting opportunity within our Information Technology Division.

Do you want to be the “Go To” IT expert? Do you want to lead an organization into the future of technology? Do you want to work for an organization that enhances and protects Washington’s Public Lands?

DNR has the perfect job for you!

DNR’s Service Desk Manager is our expert and leader in Enterprise Desktop Computing Environment. This position touches and influences almost all technology activities and projects at the DNR. The incumbent shapes the overall Enterprise Computing and Desktop environment from both an architectural and implementation perspective by managing the Service Desk Team of IT Professionals and providing technical vision, design, and project leadership.

This position leads efforts to plan, coordinate, and implement the many projects either currently underway or on the horizon. This service is key in helping to create and shape the overall agency

Enterprise Desktop Computing Environment strategic direction from both an architectural and implementation perspective.

DUTIES:
Responsibilities:
Computing Environment System Analysis/Development/Architecture - Serves as the Agency’s highest level technical expert and authority on the Enterprise Desktop Environment. Conduct complex analysis and evaluation of the impacts of different IT Desktop Computing options on the agency’s computing environment.

Service Desk Team Supervisor - leads the Service team of 6 IT professionals, assigning tasks and making work assignments, providing feedback, completing annual performance evaluations and updating ITPDs.

Consulting – Serves as the Agency’s highest level technical expert in the area of enterprise Desktop and Compute Systems management and plays a key role in guiding the direction and development of DNR enterprise information systems.

IT Project Management Leadership – Provides leadership and direction to project teams in developing, process and procedures, developing work plans, and achieving agreed upon team goals.

QUALIFICATIONS:
Required Qualifications:
A Bachelor of Science degree in computer science, information systems, or related field. May substitute 6 years of experience for education.

Seven (7) years of current information technology customer service support either as a technician or supervisor supporting over 500 customers.

Seven (7) years recent experience developing agency-wide information technology system architecture in support of Desktop management.

Five (5) years of experience with enterprise SCCM administration at an expert level. Must have experience installing, upgrading and configuring the system to include:

Troubleshooting using system logs and tools

Deployment of patches and software

Setting permissions for role based security

Creating test groups as part of deployments

Setting standards, processes and procedures

Five (5) years Windows Server Administration in an enterprise environment at an expert level. Must have had experience installation, configuration and maintaining Windows server systems to include:

Imaging of windows server for deployment

Troubleshooting using system logs and tools

NTFS permission inheritance and settings

TCP/IP networking in windows systems

Registry system setting and editing

Setting standards, processes and procedures

A minimum of 10 years recent experience providing leadership and expert consultation for projects and enterprise systems that carry out organization-wide information technology functions.

Demonstrated ability to supervise and lead a team of technology professionals to develop and achieve department and project goals.

Specialized knowledge and experience in all systems implementation and lite cycle stages.

DNR Core Competencies:
Personal Accountability
Value Others
Compassionate Communication
Inspire Others
Commitment to Excellence

All employees of the Department of Natural Resources (DNR) are required to be fully vaccinated against COVID-19 as a condition of employment. Vaccination status will be verified at the time an offer of employment is made. An accommodation may be available for individuals who have a sincerely held religious belief or a medical reason for not receiving the COVID-19 vaccination, based on the essential functions of this position.

Our ideal candidate will also have the qualifications listed below:

Experience with Agile/Scrum methodology Setting standards, processes and procedures.

Project Management Certification.

Five (5) years of current supervisory or lead experience of at least two IT professionals.

MCSE, MCSA, MCITP, Network+, CCNA, CCIE certifications.

SUPPLEMENTAL INFORMATION:

Location:
One of the world's most scenic places, Washington State offers breathtaking discoveries for people who love natural beauty and outdoor recreation, from the Pacific Coast shores to the rugged Cascade Mountains to the rolling hills of the Palouse. Your office will be located in Olympia. For more information on this area visit, http://olympiawa.gov.

Due to the COVID-19 pandemic, telework (mobile-work) is expected for most office activities. When approved to return, staff are expected to report to their assigned duty station for work activities or may be approved for telework based on DNR's telework policy.

About the Department of Natural Resources (DNR).
Our mission is to manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs economically and socially for current and future generations. At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity and inclusion. With nearly 1,500 employees in locations throughout Washington, we manage and protect more than 5 million acres of state-owned forest, range, commercial, agricultural and aquatic lands.

DNR provides excellent benefits, a few of those include:
Commitment to organizational health and wellness
Work/life balance
DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
Statewide Employee Business Resource Groups
Leadership that empowers and supports employees
Professional development opportunities
Educational and career development aid
Public Service Loan Forgiveness Eligibility
Opportunities to participate in wildland fire suppression assignments
A comprehensive benefit package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave and vacation days. Visit http://careers.wa.gov/benefits...for more information.

Application Requirements:
To be considered you must apply online at www.careers.wa.gov. You must complete the entire online application to be considered for the position.

Attach a letter of interest describing how your experience and qualifications relate to the position profile and the position required, desired and special requirements.

Attach a resume describing your experience and qualifications.

Provide three to five professional references – you may attach a document, use the References text field in the online application, or include with resume.

Complete all supplemental questions.

Additional Information:
This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.

Veterans wishing to claim Veteran’s preference please attach a copy of your DD-214, NGB-22 or other verification of military service. Please black out your social security number prior to attaching. We thank you and are grateful for your service!

Persons needing accommodation during the screening process or this announcement in an alternative format may contact DNR Recruiting staff at (360) 522-2500 or (360) 522-0143 or by email at [email protected]. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington State Telecommunications Relay Service (TRS) at 1-800-833-6388 or www.washingtonrelay.com.

DNR is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Check us out on: DNR’s website, Facebook, Twitter, Instagram, YouTube, WordPress

Questions? Please contact Victor Karpovich at [email protected] or e-mail us at [email protected]

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855)524-5627 or email [email protected].