ERP Systems Analyst

Responsibilities:

• Daily management of support tickets making sure tickets are managed, triaged and escalated accordingly
• Day-to-day Support and administration of the Company’s 2020 Insight Manufacturing System
• Create and maintain documentation for system configuration, processes, interfaces and common troubleshooting steps.
• Provides monitoring and troubleshooting of integration point between ERP system and external applications as defined by business processes and technical documentation.
• Collaborate with application end users and IT teams to support system upgrades, new processes and initiatives.
• Builds, implements, audits and monitors security and application access related issues and reports as per company and regulatory standard practice.
• Provides creation and maintenance of workflow route definition, and user role/ route assignments.
• Assist in maintaining system standards, security and cleanliness of data.
• Perform other job-related duties as required

Experience:

• 3-5 years of ERP implementation or functional support in a cross functional generalist capacity (Manufacturing or field service industry experience is a plus.)
• ERP experience with accounting, procurement, accounts payable, sales, customer relationship management, accounts receivable, inventory, warehouse management, supply chain and system administration modules are an asset.
• Understanding of relational databases
• Experience with SQL and web-based programming language e.g. Python HTML, CSS, JavaScript is a plus
• Experience in requirement elicitation techniques and documentation (BRDs, Functional & Technical specifications, Use cases)
• Experience in creating and maintaining user and technical documentation on processes, policies, application configuration, and user help materials.
• Experience with test planning, documentation, execution, bug/issue triage/tracking
• Experience in providing information and data to management on an ad-hoc basis
• Ability to anticipate manager needs and guide users in structuring needed reports
• Exhibits coaching, and mentoring skills to provide strategic and analytical guidance to users
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills and issue resolution skills.
• Ability to negotiate and build consensus with various stakeholder groups.
• Must be detail oriented with strong execution skills.
• Must be proficient in Microsoft office suite.
• Experience with software development life cycles.
• Track-record of effectively competing priorities with minimum guidance.
• Excellent interpersonal and communication skills with a “customer focus” and able to work with internal customers at all levels of the organization.