Broadband Support Associate

Consolidated, a cooperative in Central Ohio dedicated to improving the quality of life for our members and communities, is seeking a Broadband Support Associate. You’ll support broadband activities for maintaining all core network functions and supported systems and serve as the first point of contact for customers seeking technical assistance via phone or email. This includes providing software and network support and troubleshooting in a networked environment to carry out fiber electronics provisioning and network operations of fiber services. You'll also foster internal and external relationships to promote the image and competitive position of the cooperative through a respectful, constructive, and energetic style and an attitude of humble service to the cooperative's members, trustees, and employees. Join the Consolidated team in serving our members and communities!

Education and Experience Required:

• High school diploma or equivalent and three years of relevant experience required or a technical degree with a telecommunications networking focus and one year of work experience. A mixture of undergraduate education and work experience or demonstrated proficiency is acceptable.
• Advanced internet skills and knowledge regarding e-mail, web hosting, broadband, and wireless connectivity required along with advanced knowledge of a variety of broadband platforms including fiber-to-the-premise.
• Capable of making full use of available tools, equipment, and technologies.
• Effective communication, analytical, problem-solving, and leadership skills.
• Accuracy, self-motivation, and emotional intelligence are required.
• Aptitude to fulfill all the competencies for the position (Attention to Detail / Configuration Management / Communications Security Management / Computer Network Defense / Configuration Management / Information Systems - Network Security / Network Management / Problem Analysis & Planning / Service Delivery / Technical Competence, Credibility, Problem Solving, Awareness, & Management).

Generous benefit package including:

• Paid Personal, Vacation, Holiday & Sick Leave Days.
• 401(k) (up to 7% contribution from co-op) & Defined Retirement (co-op funded) Plans.
• Dental, Vision, Life & Long-Term Disability Insurance paid for employee; Medical available at minimal cost.
• Education/development opportunities & more!

Consolidated is a Drug Free Workplace. Employment is contingent upon the completion and our evaluation of a drug screening test and a criminal background check in accordance with company policies and applicable laws and regulations. Consolidated is an Equal Opportunity Employer.

Consolidated Core Competencies

Safety-Focused * Business Acumen * Communication * Personal-Effectiveness * Problem-Solving * Service-Oriented

Careers with Consolidated Cooperative’s family of companies. Consolidated Cooperative is a nonprofit, member-owned and controlled organization serving the needs of nearly 18,000 members in eight counties of north central Ohio. Our mission is improving the quality of life of our members & communities by providing high value energy & telecommunication services in environmentally responsible way. Our vision is to shape the future in our communities & be a top tier performing leader that spurs the future growth & economic vitality of our region.