IT Systems Support Assistant

Signature Theatre, a Tony Award®-winning, non-profit professional theater, in Arlington, Virginia seeks an IT Systems Support Assistant to join a dynamic and exciting company. The IT Systems Support Assistant plays a key role in supporting, automating, and reporting on Signature’s business applications. This role also provides some general IT support for Signature staff and business critical systems. The IT Systems Support Assistant works with the IT Director to make sure projects and objectives in support of development, marketing and other departments across the company are achieved in an efficient and timely manner.

Essential Duties and Responsibilities

• Works with the IT Director to automate regular tasks where- and whenever possible
• Functions as the organization’s primary guardian of data hygiene, monitoring and reporting on data cleanliness as well as notifying/instructing users from other departments on best practices
• Serves as the primary point of contact for the retrieval of data related to organizational research projects
• Provides Tessitura training to Tessitura power users; ensures that staff follow best practices and understand resources/tools available
• Supports business application training for new users/ upon request
• Maintains Signature Theatre documentation on company-wide use of business applications
• Assists the IT Director supporting Signature Theatre staff IT requirements
• Works with members of the marketing staff to strategize and plan the building and maintenance of events, seating layouts, pricing structures, and campaigns within Tessitura
• Works with development and marketing staff to prepare and ensure accurate lists for direct mail, marketing, emails and special events
• Supports Signature Theatre staff reporting on business application usage
• Assists Finance Department in reconciliation of financial output from the database with the general ledger

Qualifications

• Bachelor's Degree or equivalent experience or education
• Highly motivated, energetic, independent self-starter with a strong sense of intellectual curiosity
• Demonstrated ability to be proactive with outstanding problem-solving skills
• Highly organized with keen attention to detail and ability to prioritize multiple responsibilities
• Ability to interact with staff and patrons in a fast-paced environment, remaining flexible, resourceful and efficient
• Excellent verbal, written, and organizational skills
• Excellent interpersonal skills and a high level of professionalism and confidentiality
• Strong computer proficiency and comfort with programming languages/automation

Benefits and Compensation: Signature Theatre offers a salary in the low $30’s, with excellent benefits including medical, dental, disability and life insurance; vacation, sick and parental leave; as well as complimentary and discount tickets.

To Apply: Email cover letter and résumé to [email protected].” Use subject “IT Systems Support Assistant.” Signature has instituted a mandatory vaccination program for all employees; the successful candidate must provide proof of an FDA or WHO approved vaccine prior to beginning work and must agree to adhere to all Signature safety protocols.

Signature Theatre is an Equal Opportunity Employer who celebrates diversity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Signature Theatre is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.