Identity and Access Manager

* This position may be located at one of the Pennsylvania Turnpike Commission's offices: Turnpike Industrial Park Building (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).

This position may be eligible for partial telework and alternate work schedule programs. The Information Technology Department is currently operating in a remote and hybrid environment due to the pandemic. The Pennsylvania Turnpike Commission is assessing future programs in a post-pandemic environment.

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 552-mile system used by 192 million vehicles a year. Together, we are building the highway of the future.

Job Purpose and Summary

This position is responsible for managing the efforts of technical staff responsible for identity and access management of the Pennsylvania Turnpike Commission (PTC) including security role design and development, user access request management, user provisioning, workforce lifecycle events, user access reviews and application integration design for all PTC enterprise applications. Work is performed with considerable independence and reviewed for attainment of program goals and overall performance. Supervision is exercised over internal and external professional staff responsible for securing PTC systems and data.

Essential Functions & Responsibilities

Supervises lower-level staff involved in the IAM implementation and access request management. Provides technical supervision and guidance. Supervises internal/external staff functions including delegation of work assignments and review of work product, staff performance evaluation, goal settings, and mentoring.

Monitors key performance indicators (KPIs) for incident and request resolution in ServiceNow. Creates and maintains reports/metrics on KPIs. Monitors key performance indicators for incident and request resolution in ServiceNow. Assigns tickets to staff as needed.

Documents and maintains IAM program implementation road map, documents and organizes various security controls related to IAM, ensures that procedures are executed to insure adherence with compliance and industry best practices.

Manages the implementation of various phases of the IAM program road map (ServiceNow access request catalog, birthright, PAM etc). Leads/Supports activities to integrate applications into the IAM solution for centralized user access management.

Using a thorough understanding of the implementation of the IAM program using SailPoint of similar products, design, implement, and integrate applications into IAM solution for the centralized access provisioning.

Using a risk-based approach, advocates for and helps prioritize remediation of security findings and develop/report metrics measuring the state of the IAM program.

Coordinates the maintenance of the PTC’s IAM solution including patching, upgrades, daily production health checks, monthly production health checks, production defect fixes, build management, etc.

Approves the security design for new and existing applications to ensure that they adhere to the principals of least privilege and segregation of duties.

Manages the daily operations of user account technical onboarding and offboarding processes, SAP security in all environments, and the SAP GRC platform. Ensures that compliance requirements are fully met.

Coordinates with the cyber security team to ensure solution assurance and compliance to security policy, procedures, standards, and baseline security configurations.

Reviews and approves requests for proposals (RFPs) for security related services/systems. Evaluates proposals and makes recommendations. Oversees and monitors contract performance. Ensures specifications and statements of work (SOWs) are met to ensure the efficient and cost-effective delivery of services.

Maintains superior technical knowledge of the PTC’s IAM environment including an in-depth understanding of future directions and technologies related to the unit.

Participates in meetings, committees and/or project teams to provide guidance, subject matter expertise and recommendations. Researches and maintains a thorough understanding of the latest security standards, systems, products, practices, and protocols.

Works with internal departments to implement consistent procedures. Cultivates a culture of security awareness and ensures security policies are adhered to.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Bachelor’s degree in computer science, information systems or electronic business administration. Equivalent combination of education and/or experience may be accepted.

Possession of CIAM (Certified Identity and Access Manager), CISM (Certified Information Security Manager), CISSP (Certified Information Systems Security Professional), credentials are preferred. Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Seven (7) years of experience in information security engineering/architecture and cyber security incident response. Equivalent combination of education and/or experience may be accepted. Four (4) of the years of experience must be in a supervisory capacity.

Benefits

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.

Apply

Interested candidates may apply to the Identity and Access Manager posting by visiting careers.paturnpike.com by October 26, 2021.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.