IS Business Analyst

WHO WE ARE

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.

WHAT WE DO

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance.

POSITION DESCRIPTION

Under general direction, the IS Business Analyst participates in the systems development lifecycle, including project planning and management, as well as business process redesign. Specifically, the incumbent will be responsible for managing or assisting with the management of web and / or mobile development projects. The incumbent will collaborate with select programs to identify business needs and business processes that will either be introduced or modified for their assigned projects. The process for gathering and documenting requirements, translating requirements to functional requirements, and application testing are core responsibilities of the IS Business Analyst. The individual will also be responsible for coordinating system implementations, managing user acceptance testing, system testing, end-user training, production support, and performing other related duties as assigned.

ESSENTIAL DUTIES

• Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
• Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
• Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications including requirements documents, functional specifications, and test cases; conduct "walkthroughs" for proposed solutions to system problems.
• Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• Install and enhance software; program, test, debug and install new/modified programs.
• Provide technical support for web application and mobile application systems; consult on the analysis of an application; troubleshoot system problems; assist with the implementation of solutions.
• Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may assist with the conversion of new programming from test to production.
• Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review the impact of system modifications on existing systems.
• Prepare, or assist client in preparing, service requests to implement system changes; determine, or assist in determining, level of effort required and the cost of implementing service requests; assist in prioritizing requests.
• May provide technical production support for application systems; assist with processing schedule, assist with creating reports.
• Determine security levels for systems to ensure data integrity.
• Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
• Analyze the impact of technical solutions and technical processes on business processes; document current and future processes impacted by system/solution design.

MINIMUM QUALIFICATIONS

EDUCATION

• An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

AND

EXPERIENCE

• One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

SUBSTITUTION

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

SPECIAL CONDITIONS:

In addition to the Minimum Qualifications above, applicants must have the following experience in order to qualify:

The below minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

• One (1) year of recent and verifiable experience in web applications analysis, design, and development.

AND

• One (1) year of recent and verifiable experience in information system business process design.

Experience under minimum qualifications and under special conditions #1 and #2 above can be gained concurrently.

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience successfully managing projects.
• Experience working in a public sector, non-profit agency or organization.
• Working knowledge of Microsoft Visio Software.
• Working knowledge of Balsamiq mockup tool.
• Experience with creating swim lane diagrams.
• Experience with creating business and system flow diagrams.
• Quality Assurance testing experience.
• Experience writing diagnostic (Select) queries in Microsoft SQL or other structured query languages.

**Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted. **

HOW TO APPLY:

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit: [https://www.jobapscloud.com/SF/sup/bulpreview.asp?R1=PBT&R2=1052&R3=108424] to register an account and to view this complete job announcement for application submission requirements.

Recruitment #PBT-1052-108424

EOE