Data Analyst

Consistently named one of the top D.C. start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class customer success program. Quorum's clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and more than a dozen countries.

In this Data Analyst role, you will report to the Director of Sales Operations and focus on identifying actionable insights related to client behavioral data (e.g., usage patterns, adoption, etc.). Your work should directly enable us to retain, expand, and delight clients while scaling operational efficiency.

What You'll Do

• First Week: You'll get to know 5+ dedicated sales operations team members, meet with your customer success business partners to understand their data and reporting needs, and get an introduction to the various systems that make up our digital ecosystem.
• First Month: You will learn the ins and outs of Quorum’s customer success automation platform, and begin to evaluate where workflows should be optimized. You will learn about key metrics we use to track performance. You’ll build proficiency with the team’s Customer Journey Metrics and how those leading indicators are integrated into each phase of the customer lifecycle.
• First Six Months: You will mitigate risk by detecting early signals of at-risk renewals and expansion deals. You will launch a monthly newsletter highlighting the data and business insights gleaned in the previous month.
• First Year: You will work cross-functionally (e.g., Product, Design, Business Development, Finance) in order to identify pain points and implement solutions that will help Quorum to retain, expand, and delight clients while improving our operational efficiency. You will play an important role in growing a start-up and establishing Quorum as a market leader in Washington, DC

About You

• You feel comfortable using the following analytical tools and programming languages: Excel, Tableau or MicrosoftBI, and SQL/R/Python
• You have honed the ability to perform data analyses, then convert your findings into simple data visualizations that clearly explain the opportunity or problem identified
• You have at least two (2) years of experience serving as a Data Analyst, Business Analyst, Financial Analyst, or another comparable role for a software company with a recurring revenue business model
• You are excited to identify problems, develop several proposed solutions, work with stakeholders across multiple departments to build consensus around the best solution, and own the execution of that solution
• You are passionate about designing and implementing process improvements that make people’s lives easier by solving everyday problems
• You take pride in critically evaluating information gathered from multiple sources, reconciling conflicts, and distinguishing user requests from underlying company needs
• You consistently make decisions by evaluating what strategies will align with long term business objectives
• You want to be a part of building and maintaining an inclusive and diverse team environment where you regularly express concern for team members’ success and well-being
• You are an especially competitive candidate if you have a Lean Six Sigma (Green Belt or above), Project Management Professional (PMP), or other comparable process improvement certification
• You are a superstar if you have served as a database administrator or data analyst for a Customer Success automation platform (e.g., ChurnZero, Gainsight, Totango)

About the Operations Team

• We take pride in keeping the metaphorical train on its track at a high-growth start-up
• We are the resident subject matter experts on business operations—our team covers sales operations, reporting and analytics, quality assurance, legal, and more.
• We believe that precedent is not best practice—we are constantly striving to improve our own workflow. In doing so, we live by Quorum’s values to Take the Lead and Own the Execution
• We pay attention to the details and have pride in the work we do, knowing that our team helps provides peace of mind to our team members, clients, and vendors
• We're close as a company—we work together, spend time together, and value each others' ideas and input

Our Work Environment

• We usually work in a vibrant, sunlit space in our modern, open concept office. During the COVID-19 health crisis, most of our team members are working from home in locations around the world. Team members will have the option to work from home until at least June 1, 2021. Those that feel safe re-entering the office earlier can apply to be part of a pilot re-entry program. All applicants do need to be willing and able to relocate to the Washington DC area in 2021.
• Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
• Our team loves to spend time doing fun things outside of the office, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, and wine tasting

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!

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Compensation Structure

• Base Salary: $45,500.00–$62,500.00 (commensurate with experience)
• Variable Compensation: Up to $5,000.00 in performance-based team bonuses
• On Target Earnings (OTE): $50,500.00 – $67,500.00 (OTE expectations dependent upon base salary)
• Benefits: 401(k) match, trans-inclusive healthcare, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more.