Customer Success Manager - Growth Segment

Bombora provides a global B2B intent platform powered by the world’s largest publisher data co-op. Our data allows sales teams to base their actions on the knowledge of which companies are in-market for their products and empowers marketing teams to practice #SustainableMarketing. We process billions of content interactions daily to detect intent signals from companies around the world.

Bombora is growing and we need you to help us succeed!

You will report to the Senior Director of Customer Operations & Success and will work side-by-side with the broader Bombora organization including our customer operations, sales, partnership and product teams. If you thrive amidst the challenges of a fast-paced, startup environment and possesses a natural bent towards innovation, relationship management (both on an internal company level and external client level) and obsessive service to our customers Bombora is the place for you.

You will...

• Ideating, driving adoption for and documenting the use of Bombora’s data products at customer accounts.
• Using scale-able process around customer outreach, customer user groups, product announcements, etc.
• For small medium accounts, executing business reviews to update key stakeholders on data use across teams and platforms
• Manage all retention with sales team
• Identify and manage upsell/cross-sell opportunities
• Working closely with Partnerships team to bring demand from Bombora customers into partner ecosystem when it aligns with customer needs for data activation.
• Work with Bombora’s Audience Solutions team to help your clients leverage Bombora’s industry leading cookie pools to build custom audiences/segments for targeted programmatic and digital advertising use cases
• Educate and evangelize the power of Bombora intent data across the B2B sales and marketing landscape within our client base even outside of the buying center
• Bring field insights back to your colleagues and functional leadership to help power Bombora’s continually evolving products and processes.
• Proactive customer outreach and consistent and clear communication across entirety of client contracts

You have...

• A minimum of 3 - 5 years of experience in a role rooted in B2B Sales and Marketing
• In-depth knowledge of the B2B Sales and Marketing landscape as it relates to technologies, tactics, services, strategies, etc.
• Strong organizational and process orientation skills
• A high degree of self-confidence and solid interpersonal skills
• The natural ability to be service oriented , curious, smart, articulate and want to continuously learn
• A collaborative extremely proactive self–starter attitude with the ability to influence and manage cross-functional areas and projects
• Exceptional communication skills with an ability to communicate business and technical concepts to stakeholders at all levels of the organization
• A team player that thrives on helping those around them succeed, internally and externally.

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify. Employment offers are contingent upon completion of successful background checks.