System Administrator

S.H. Tevis & Son, Inc., a division of the Tevis Family of Companies, is looking for an IT System Administrator with Networking skills to join our small (BUT MIGHTY!) IT Department. You will be responsible for learning and helping to manage our server and network infrastructures. You will be learning our System Administrator responsibilities, which include helping to manage the work of our small 3 person IT Operations team, monitoring system performance and configuring new software and hardware. To be successful in this role, you should have excellent troubleshooting skills, resourcefulness, and hands-on experience with Windows operating systems. Ultimately, you will ensure our software, hardware, servers, networks, workstations, and connectivity run smoothly. This is intended to be a growth position where, ideally in a few years, it will transition to Senior System Administrator.

Preferred candidate should meet the following criteria:

To perform this job successfully the following computer proficiencies are required:
• At least three (3) years’ experience in desktop support; networking PCs, installing various peripherals and software
• At least three (3) years’ experience with PC replacements, working with Windows 7 and 10, Microsoft Office O365, Office 2016 Pro, Exchange 365 administration and various web browsers

Soft Skills:

• Ability to work autonomously, with minimal supervision and as a team member, providing our internal customers with superior level of service
• Proactively communicate internally and externally with clients, vendors, and team members in a professional and timely manner
• Ability to understand and follow oral and written instructions
• Ability to enjoy, establish and maintain effective professional relationships with internal customers, systems administration staff and vendors.
• Ability to effectively explain complex technical concepts to both technical and non-technical staff.
• Ability and willingness to learn 3^rd party software packages specific to company industry
• Highly motivated with strong customer focus and ability to interface with all levels of staff.
• Strong critical, creative, analytical, attention-to-detail and decision-making skills
• Excellent organizational, prioritization and multitasking skills
• Excellent project management skills
• Learn and effectively use the Corporate IT Help Desk system, ConnectWise Manage.
• Working knowledge of Windows 7 and 10.
• Working knowledge of Microsoft Productivity software (O365 Office and Exchange)
• Configure, maintain, monitor, support, and troubleshoot LAN/WAN environments
• Install and configure workstations, printers, and peripherals
• Manage local PC and Terminal Server user profiles
• Install and configure new hardware and software
• Troubleshoot hardware and software issues including workstations (PCs and Thin Clients), networks, software applications, copiers, printers, cell phones, tablets
• Configure and troubleshoot Apple iOS, Android, Windows OS based mobile devices
• Management of remote office connectivity and end user support with tools such as Remote Desktop, Screen Connect, Dameware MRC
• Provide assistance to internal clients on basic use of common applications (Outlook, Word, Excel, Internet Browsers (all versions).
• Understanding of network security and documenting the configuration of the system to develop\maintain technology policies, procedures, and standards.
• Server administration on Windows Server 2012 and 2016
• Perform server/network administration
• Add, remove, or update user account information, user-access level, resetting passwords
• Advanced Desktop Troubleshooting and Installation
  • Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
  • Active Directory, Exchange 365 and Server 2012 and 2016 experience

Preferred Experience/Tech Skills/Duties:

This position will have the opportunity to support the following technologies: Microsoft Office and Exchange 365, Microsoft Hyper-V, VM-Ware vSphere Client, Windows Server 2012, 2016, Infrastructure Desktop PC Rebuilds

S.H. Tevis & Son, Inc. is an Equal Employment Opportunity Employer