Featured Article

What happens when public SaaS companies don’t meet heightened investor expectations?

The lesson for startups is clear: You better be damn impressive

Comment

Image Credits: Nigel Sussman (opens in a new window)

Late last week we discussed how, this deep into the earnings cycle, it appeared that public SaaS and cloud companies had largely made it through the Q2 gauntlet unscathed. Sure, through last week there was a report or two that wasn’t stellar, but by and large the results had been good and SaaS valuations were happily near all-time highs.


The Exchange explores startups, markets and money. You can read it every morning on Extra Crunch, or get The Exchange newsletter every Saturday.


That’s still the case today, albeit with some caveats. Yesterday, a few public SaaS and cloud companies were dinged sharply by investors after reporting their earnings and I want to talk about why.

My hunch: Many SaaS companies that investors expected to accelerate during this period of more-rapid-than-anticipated digital transformation are not, or at least not enough to match market hopes. That means that their results were not quite what investors expected. And, thus, down went their share prices.

The analogy for startups is pretty clear here, just slower. Public valuations are updated far more often than private valuations, so the stuff we’re seeing today in SaaS stocks won’t show up in SaaS startup valuations for a bit. But I wonder if the same expectation/reality gap that we can discern in a number of recent SaaS results could hit startups as well, with boards that were expecting more than will be delivered in time.

Overall, SaaS and cloud valuations are still strong. Zoom crushed the period. Salesforce did well, too. And with valuations high, revenue multiples remain historically stretched. So, I don’t think that today’s news changes the general market dynamic toward public SaaS companies, and thus SaaS startups. But yesterday’s results are a bit of a warning sign all the same.

Let’s explore.

Whoops

Friend of the column Jamin Ball compiled a list of the SaaS companies reporting yesterday, including MongoDB, Guidewire, Smartsheet, CrowdStrike, PagerDuty and Zuora. Those are the companies whose results we are exploring today.

To keep this post from becoming interminably long, we’ll be brief and direct. So, in bullet points and with terse language:

  • MongoDB: Shares up 2.2% in pre-market trading. MongoDB beat on revenue ($138.3 million versus $126.8 million expected), and per-share profit. It also guided higher for current-quarter revenue than expectations ($137 million to $139 million versus $130.6 million). So, MongoDB managed to crush earnings, smashed expectations and was rewarded with a tiny 2.2% gain this morning. That result is not a counterexample to our thesis. It’s early confirmation.
  • Guidewire: Shares up 3.9% in pre-market trading. Guidewire crushed revenue expectations, reporting $243.67 million in top line against expectations of around $209 million. Profitability was also sharply higher. Why aren’t its shares up more? Because the company’s new fiscal-year guidance is under expectations, as is its next-quarter result. Wall Street appears to think that the company is sandbagging a bit, and isn’t taking it down too far, but a mere 3.9% gain after smashing growth expectations is punishment of a sort. This is the company that reported that least fits our thesis.
  • Smartsheet: Shares down 7.8% in pre-market trading. Smartsheet crushed revenue expectations in its quarter, reporting top line of $91.2 million (up 41%!), instead of an expected $86.6 million. The company also guided to $94 million to $95 million for its current quarter, which landed ahead of expectations of $92.8 million. And the company’s current fiscal year revenue guidance ($367 million to $373 million) is ahead of expectations ($364.6 million). So what gives? Slowing subscription revenue growth wasn’t encouraging, which was perhaps enough to discourage investors. But look at the company’s share price change compared to its revenue performance. Wild, right? And indicative of investors’ pricing SaaS companies like they are all JATO-equipped instead of merely quick.
  • CrowdStrike: Shares down 10.1% in pre-market trading. CrowdStrike started making money and crushed growth expectations in its most recent quarter and its shares are down sharply. The company’s $0.03 adjusted per-share profit came from an 84% revenue gain to $199 million, ahead of an expected $188.5 million result. CrowdStrike expects to best anticipated results in the current quarter, with a slimmer loss and revenue of around $213 million at the midpoint against expectations of around $196 million. And its shares are down? Investors.com notes that the company had a hell of a run into earnings, which makes sense. Anticipation seems to have kept building, and after CrowdStrike only managed to best the older expectations, down went its shares. A big deal for the company? Not at all, but indicative of how stretched some SaaS valuations have become, that a quarter like this causes a double-digit percentage loss in market cap.
  • PagerDuty: Shares down 23.3% in pre-market trading. Here we hit choppier waters. As Ball points out, the company met expectations for revenue growth with $51 million in top line. But, PagerDuty’s next-quarter guidance ($52-$53 million) versus expectations ($53 million) did not inspire. And, its shares lost about a quarter of their value as of the time that I write this for you. PagerDuty was priced to beat, and merely meeting or just-missing near-term growth expectations was a big no-no. Notably the firm’s full-year guidance ($206 million to $211 million) is in keeping with analyst averages ($208.2 million, per Yahoo Finance.) That was cold comfort, however, to investors.
  • Zuora: Shares down 25.2% in pre-market trading. Zuora reported $75 million in revenue, against expectations of $75.5 million. The company expects $73 million to $75 million in current-quarter revenue. Analysts had expected $75.5 million, again. A miss twice, though modest in terms of the delta between reported and anticipated numbers. Zuora took hard lumps from its results as it had just seen its shares soar from the high $11s to over $16 per share. It is now back under $12 per share, at least according to pre-market trading. Rising expectations drove its share price higher, and then slightly lacking performance undid a huge rally, thus making Zuora fit our thesis neatly.

You don’t have to read all of that with my perspective, or agree with my take. But the dissonance in some SaaS and cloud earnings reports between implied expectations that are often higher than stated analyst targets, and what companies are reporting is notable. And it is that gap, according to my own read of the figures, that is driving down a number of SaaS firms’ value.

Startups get valued less frequently, but many are repricing today in a mid- and late-stage SaaS venture capital market that I am told is red-hot. Let’s hope those growth rates persist, or else we could see a reprise of the above down the road for a lot of startups when they go back to the trough.

More TechCrunch

Ahead of the AI safety summit kicking off in Seoul, South Korea later this week, its co-host the United Kingdom is expanding its own efforts in the field. The AI…

UK opens office in San Francisco to tackle AI risk

Companies are always looking for an edge, and searching for ways to encourage their employees to innovate. One way to do that is by running an internal hackathon around a…

Why companies are turning to internal hackathons

Featured Article

I’m rooting for Melinda French Gates to fix tech’s broken ‘brilliant jerk’ culture

Women in tech still face a shocking level of mistreatment at work. Melinda French Gates is one of the few working to change that.

10 hours ago
I’m rooting for Melinda French Gates to fix tech’s  broken ‘brilliant jerk’ culture

Blue Origin has successfully completed its NS-25 mission, resuming crewed flights for the first time in nearly two years. The mission brought six tourist crew members to the edge of…

Blue Origin successfully launches its first crewed mission since 2022

Creative Artists Agency (CAA), one of the top entertainment and sports talent agencies, is hoping to be at the forefront of AI protection services for celebrities in Hollywood. With many…

Hollywood agency CAA aims to help stars manage their own AI likenesses

Expedia says Rathi Murthy and Sreenivas Rachamadugu, respectively its CTO and senior vice president of core services product & engineering, are no longer employed at the travel booking company. In…

Expedia says two execs dismissed after ‘violation of company policy’

Welcome back to TechCrunch’s Week in Review. This week had two major events from OpenAI and Google. OpenAI’s spring update event saw the reveal of its new model, GPT-4o, which…

OpenAI and Google lay out their competing AI visions

When Jeffrey Wang posted to X asking if anyone wanted to go in on an order of fancy-but-affordable office nap pods, he didn’t expect the post to go viral.

With AI startups booming, nap pods and Silicon Valley hustle culture are back

OpenAI’s Superalignment team, responsible for developing ways to govern and steer “superintelligent” AI systems, was promised 20% of the company’s compute resources, according to a person from that team. But…

OpenAI created a team to control ‘superintelligent’ AI — then let it wither, source says

A new crop of early-stage startups — along with some recent VC investments — illustrates a niche emerging in the autonomous vehicle technology sector. Unlike the companies bringing robotaxis to…

VCs and the military are fueling self-driving startups that don’t need roads

When the founders of Sagetap, Sahil Khanna and Kevin Hughes, started working at early-stage enterprise software startups, they were surprised to find that the companies they worked at were trying…

Deal Dive: Sagetap looks to bring enterprise software sales into the 21st century

Keeping up with an industry as fast-moving as AI is a tall order. So until an AI can do it for you, here’s a handy roundup of recent stories in the world…

This Week in AI: OpenAI moves away from safety

After Apple loosened its App Store guidelines to permit game emulators, the retro game emulator Delta — an app 10 years in the making — hit the top of the…

Adobe comes after indie game emulator Delta for copying its logo

Meta is once again taking on its competitors by developing a feature that borrows concepts from others — in this case, BeReal and Snapchat. The company is developing a feature…

Meta’s latest experiment borrows from BeReal’s and Snapchat’s core ideas

Welcome to Startups Weekly! We’ve been drowning in AI news this week, with Google’s I/O setting the pace. And Elon Musk rages against the machine.

Startups Weekly: It’s the dawning of the age of AI — plus,  Musk is raging against the machine

IndieBio’s Bay Area incubator is about to debut its 15th cohort of biotech startups. We took special note of a few, which were making some major, bordering on ludicrous, claims…

IndieBio’s SF incubator lineup is making some wild biotech promises

YouTube TV has announced that its multiview feature for watching four streams at once is now available on Android phones and tablets. The Android launch comes two months after YouTube…

YouTube TV’s ‘multiview’ feature is now available on Android phones and tablets

Featured Article

Two Santa Cruz students uncover security bug that could let millions do their laundry for free

CSC ServiceWorks provides laundry machines to thousands of residential homes and universities, but the company ignored requests to fix a security bug.

2 days ago
Two Santa Cruz students uncover security bug that could let millions do their laundry for free

TechCrunch Disrupt 2024 is just around the corner, and the buzz is palpable. But what if we told you there’s a chance for you to not just attend, but also…

Harness the TechCrunch Effect: Host a Side Event at Disrupt 2024

Decks are all about telling a compelling story and Goodcarbon does a good job on that front. But there’s important information missing too.

Pitch Deck Teardown: Goodcarbon’s $5.5M seed deck

Slack is making it difficult for its customers if they want the company to stop using its data for model training.

Slack under attack over sneaky AI training policy

A Texas-based company that provides health insurance and benefit plans disclosed a data breach affecting almost 2.5 million people, some of whom had their Social Security number stolen. WebTPA said…

Healthcare company WebTPA discloses breach affecting 2.5 million people

Featured Article

Microsoft dodges UK antitrust scrutiny over its Mistral AI stake

Microsoft won’t be facing antitrust scrutiny in the U.K. over its recent investment into French AI startup Mistral AI.

2 days ago
Microsoft dodges UK antitrust scrutiny over its Mistral AI stake

Ember has partnered with HSBC in the U.K. so that the bank’s business customers can access Ember’s services from their online accounts.

Embedded finance is still trendy as accounting automation startup Ember partners with HSBC UK

Kudos uses AI to figure out consumer spending habits so it can then provide more personalized financial advice, like maximizing rewards and utilizing credit effectively.

Kudos lands $10M for an AI smart wallet that picks the best credit card for purchases

The EU’s warning comes after Microsoft failed to respond to a legally binding request for information that focused on its generative AI tools.

EU warns Microsoft it could be fined billions over missing GenAI risk info

The prospects for troubled banking-as-a-service startup Synapse have gone from bad to worse this week after a United States Trustee filed an emergency motion on Wednesday.  The trustee is asking…

A US Trustee wants troubled fintech Synapse to be liquidated via Chapter 7 bankruptcy, cites ‘gross mismanagement’

U.K.-based Seraphim Space is spinning up its 13th accelerator program, with nine participating companies working on a range of tech from propulsion to in-space manufacturing and space situational awareness. The…

Seraphim’s latest space accelerator welcomes nine companies

OpenAI has reached a deal with Reddit to use the social news site’s data for training AI models. In a blog post on OpenAI’s press relations site, the company said…

OpenAI inks deal to train AI on Reddit data

X users will now be able to discover posts from new Communities that are trending directly from an Explore tab within the section.

X pushes more users to Communities