Systems Administrator I / Technical Support Analyst II

Earthjustice is the premier nonprofit environmental law organization. We take on the biggest, most precedent-setting cases across the country. We wield the power of law and the strength of partnership to protect people’s health; to preserve magnificent places and wildlife; to advance clean energy; and to combat climate change. We partner with thousands of groups, supporters, individuals and communities to engage the critical environmental issues of our time and bring about positive change. We are here because the earth needs a good lawyer.

Founded in 1971, Earthjustice has a distinguished track record of achieving significant, lasting environmental protections. We achieve this by hiring people who share a passion for justice and a healthy environment. Our headquarters are in San Francisco with offices in Anchorage, Juneau, Los Angeles, Tallahassee, Honolulu, New York, Philadelphia, Chicago, Denver, Seattle, Bozeman, and Washington, DC.

The Systems Administrator I / Tech Support Analyst II is an entry level position, responsible for the operation and support of enterprise software systems and the related application infrastructure. This individual requires supervision but will also work independently. This individual ensures that software systems, business data and related procedures adhere to organizational standards and goals.

The Systems Administrator I / Tech Support Analyst II serves as an escalation point for IT Support and business teams and provides software and hardware support to end users across the entire organization.

Well developed technology skills, positive work ethic, intellectual curiosity, and an analytical approach to problem solving are among the character traits critical for success in this position.

Responsibilities:
Operational System Administration (50%)

• Administers, monitors and improves enterprise software systems and the related infrastructure.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Limited networking support and maintenance.
• Support the IT Operations Team in performing network and security audits.
• Applies operating system (OS) patches and upgrades on a regular basis, and upgrades administrative tools and utilities.
• Assist in network asset management, including maintenance of network component inventory and related documentation.
• Conduct technical research and development to enable continuing innovation within the infrastructure.
• Assists with system issues, support requests, projects and improvement tasks.
• Complete proactive maintenance tasks to reduce potential downtime.
• Familiarize self with proprietary systems specific to this industry.
• Continually prioritize multiple tasks based on need and urgency.
• Create and maintain systems documentation.

Technical Support (40%)

• Support the installation and configuration of laptop hardware and software to meet staff needs.
• Assist with OS and third party patch management and deployments and serve as a backup resource.
• Participate in maintaining computer inventory and asset management.
• Participate in software asset management best practices deploying only licensed and approved software.
• Participate in regular security drills to improve IT’s ability to respond to technology incidents. Serve as escalation from Tech Support to Operations for end-users.
• Respond to incoming user calls and tickets providing timely and effective resolution of end user requests.
• Clearly and consistently document user issues, steps taken to resolve issues and issue resolutions within the IT ticketing system.
• Provide informative status updates to users until their problem has been resolved.
• Contribute to an IT knowledge base for solutions to known issues.
• Provide Tech II support for operating systems and end-user software.
• Manage and support printers and scanners.
• Assist in managing end user accounts, permissions, access rights.
• Assist in the deployment of workstations, printers, and scanners.

Mentorship and Teambuilding (10%)

• Support other IT Team Members by sharing technology knowledge.
• Support other IT team members when asked.
• Pursue professional development goals to become a better and stronger team member.

Administration - General (5%)

• Attend IT and Operations staff meetings.
• Respond to emails and requests in a timely manner.
• Complete timesheets on time.
• Schedule meetings and video conferences as requested.
• Assisting in purchasing IT equipment.

Qualifications:

• 3 or more years’ experience providing technical support in a PC network environment.
• Microsoft MCP or MTA Certification required within 6 months of hire.
• Bachelor’s degree in Computer Science or similar experience.
• Microsoft Certificatons a plus.
• Working technical knowledge of network, PC, and platform operating systems.
• Working technical knowledge of current systems software, protocols, and standards.
• Experience working with the following technologies:
• Cloud Security
• Microsoft Server / Client Platforms
• Videoconferencing and VoIP
• Infrastructure Monitoring
• Knowledge of local area network administration.
• Hands-on software and hardware troubleshooting experience.
• Experience with Microsoft Windows, Microsoft Office, Office 365Experience supporting users across multiple locations.
• Excellent customer service and computer trouble shooting abilities.
• Outstanding organizational skills and ability to multi-task.
• Flexibility to work as part of a team, but also independently with supervision as required.
• Strong verbal and written communication skills.
• Weekend and off hour work may be required.
• Demonstrates an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
• Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences
• Supervisory responsibilities: none

Salary is based on experience and location
Salary range in Washington, DC: $73,300 - $81,400
Salary range in San Francisco, CA: $77,000 - $85,600

We offer a mission- and employee-focused work environment and a competitive compensation package, including excellent benefits.  Earthjustice is an equal opportunity employer and highly values diversity.

To Apply:

Interested candidates should submit the following via Jobvite:

• Resume
• Cover Letter

Earthjustice is driven by a passion for justice, partnership, and excellence. Our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and to maintain an inclusive environment where all staff are valued and respected. As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor that is not related to the position.

For positions located within the City and County of San Francisco:  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

For positions located within the City of Los Angeles:  We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.