Product Innovation and Customer Success Manager

Want to ride the wave?

Bombora is the global leader in B2B intent data, and we are growing our team. We’re looking for a Product Innovation and Customer Success Manager to help us expand our offerings, reach new customers and grow a critical part of our business. You’ll be harnessing our B2B Data Co-op, which is the largest of its kind, averaging 30 billion content consumption events a month, and help our Co-op members leverage the data, optimize marketing yield, and grow advertising, events, and content programs.

What you’ll do:

• Ideate, create, and deliver media and marketing plans and materials to Co-op members for advertising, events, content marketing.
• Curate Bombora data and visualizations for customer teams to digest and leverage data in sales and editorial.
• Identify, evangelize and narrate b2b intent data use cases across all facets of marketing and advertising, and all levels of users at accounts.
• Onboard and train new accounts on Bombora platform, capabilities, integrations.
• Ongoing account management and customer support.

What you’ll bring:

• 5-7 years experience in media and advertising
• 5-7years experience in client-facing roles in business development, account management, customer success
• Communication skills in presentations, written, verbal
• Comfort in data and storytelling with data
• Problem solver with entrepreneurial-spirit
• Powerpoint, Excel, Sheets, Slides
• Business Intelligence Tools - Looker, Data Studio, Tableau
• Media & Marketing Tools - Google Analytics, MOAT, Hubspot, Salesforce, Marketo, Eloqua, Outreach, Adobe Analytics

Key Backgrounds:

• Sales, Customer Success, or Account Management
• Ad Operations, Content Marketing, Event Marketing