Solution Architect

Globalscape (GSB) is an industry-leading provider of Managed File Transfer (MFT) software and service solutions. Our core products, Enhanced File Transfer (EFT) by Globalscape is a powerful, complete MFT platform. Our solutions are deployable on-premise, in the Cloud, or in a hybrid on-prem/Cloud environment, EFT offers the tools and flexibility to meet clients’ unique business needs.

Globalscape is seeking a Solution Architect to partner with our sales team on enterprise opportunities demonstrating our products and services solving key business issues for our potential customers.

This is a “player coach” position, which requires a combination of technical, sales and leadership skills. The Globalscape Senior Solution Architect ​is expected to develop the members of the Sales Engineer team as it relates to their technical, presentation and soft skills. The Solution Architect ​ is expected to provide regular (weekly) summary progress reports to his/her supervisor.

The successful Solution Architect ​will have a combination of advanced technical ability (at the level of a solutions architect), as well as excellent leadership, mentoring/coaching, teamwork and client-facing skills.

It is required for this person to be located on site at our San Antonio, Texas Headquarters.

The Globalscape Solution Architect ​ you will;

• Act as primary technical trainer for new Sales Engineers
• Lead, coach, train and develop the Sales Engineering team
• Address pre-sales technical issues and specific business needs while interfacing with the client’s technical team to assess major operational requirements then provides solutions in a live environment
• Assist in building and maintaining demos, delivering proofs of concept (POCs)
• Assist the sales team with product positioning and written and verbal responses to technical questions
• Respond to RFPs/RFIs, participate in phone and live meetings as the technical expert on Globalscape’s products and services
• Develop use cases and presenting them to the sales team and others, enabling partners, and other duties as may be required
• Review product defects and feature requests for escalation.
• Present Globalscape’s solutions’ value proposition and provide product demonstrations at trade shows, conduct webinars, and present to clients
• Maintain in-depth product AND services knowledge, as well as “best practice”, of all Globalscape solutions
• Provide feedback to Product Strategy/Management regarding client-requested product features
• Some travel required 50%

To be successful in this role you should have;

• 7+ years of experience interacting directly with clients, preferably working in the MFT and/or security space
• 10+ years of experience with Microsoft Windows and host systems, and familiarity with demo environment management software (e.g., VMWare)
• 5+ years’ experience in network administration or closely related fields
• High level of emotional intelligence
• Strong written and verbal communication skills
• Proven working experience speaking effectively before groups of employees or prospective clients
• Proven ability to think critically and creatively to resolve issues in diverse technological environments
• Ability to read and interpret documents such as instructions and procedure manuals
• Ability to engage effectively with Enterprise Architects establishing your role as a trusted advisor
• Deep understanding of Business Process Automation software and the role it plays in supporting organizations; large and small
• Knowledge of standard business productivity software and Contact Management systems
• Understanding of compliance targets for different industries. PCI, GDPR, NIST are a plus.
• Thorough knowledge of Hyper-scaler solutions, physical and cloud infrastructures, RTO/RPO, Cloud Compliance requirements, OpEx / CapEx models, data replication/back-up, public and hybrid cloud
• Bachelor’s degree or equivalent industry certifications and experience
• Extensive knowledge of TCP/IP and its role in supporting the effective implementation of internet protocols
• Detailed knowledge of DNS systems, firewalls, VPNs or other corporate data security methods.
• Proficiency in a scripting language including understanding of logic flows and algorithm creation. PowerShell is a plus.
• Knowledge of: Strong Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Public Key Infrastructure (PKI),
• Strong understanding of Data Loss Prevention (DLP) technologies. ICAP is a plus
• Strong understanding of Identity and Access Management (IAM) technologies
• Deep understanding of LDAP, SAML and SSO.
• Strong working knowledge of Windows Server OS and Active Directory technologies and administration
• Experience with network concepts, equipment, administration, and protocols. Deep knowledge of file transfer protocols is a plus.
• Strong knowledge and experience working in a pre-sale role in Cloud, Data Center, Hybrid IT space
• Experience working in a public cloud infrastructure. Microsoft Azure and AWS are preferred.
• Experience with databases and database technologies. SQL Server and SQLite are a plus.
• Knowledge of ESX 5 and HyperV - virtualization knowledge a plus

Technical Skills:

• Extensive knowledge of TCP/IP and its role in supporting the effective implementation of internet protocols
• Detailed knowledge of DNS systems, firewalls, VPNs or other corporate data security methods
• Proficiency in a scripting language including understanding of logic flows and algorithm creation; PowerShell is a plus
• Knowledge of: Strong Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Public Key Infrastructure (PKI)
• Strong understanding of Data Loss Prevention (DLP) technologies; ICAP is a plus
• Strong understanding of Identity and Access Management (IAM) technologies
• Deep understanding of LDAP, SAML and SSO
• Strong working knowledge of Windows Server OS and Active Directory technologies and administration
• Experience with network concepts, equipment, administration, and protocols
• Deep knowledge of file transfer protocols is a plus
• Strong knowledge and experience working in a pre-sale role in Cloud, Data Center, Hybrid IT space
• Experience working in a public cloud infrastructure; Microsoft Azure and AWS are preferred
• Experience with databases and database technologies; SQL Server and SQLite are a plus
• Knowledge of ESX 5 and HyperV - virtualization knowledge a plus