Solution Architect
Globalscape (GSB) is an industry-leading provider of Managed File Transfer (MFT) software and service solutions. Our core products, Enhanced File...
Globalscape (GSB) is an industry-leading provider of Managed File Transfer (MFT) software and service solutions. Our core products, Enhanced File Transfer (EFT) by Globalscape is a powerful, complete MFT platform. Our solutions are deployable on-premise, in the Cloud, or in a hybrid on-prem/Cloud environment, EFT offers the tools and flexibility to meet clients’ unique business needs.
Globalscape is seeking a Solution Architect to partner with our sales team on enterprise opportunities demonstrating our products and services solving key business issues for our potential customers.
This is a “player coach” position, which requires a combination of technical, sales and leadership skills. The Globalscape Senior Solution Architect is expected to develop the members of the Sales Engineer team as it relates to their technical, presentation and soft skills. The Solution Architect is expected to provide regular (weekly) summary progress reports to his/her supervisor.
The successful Solution Architect will have a combination of advanced technical ability (at the level of a solutions architect), as well as excellent leadership, mentoring/coaching, teamwork and client-facing skills.
It is required for this person to be located on site at our San Antonio, Texas Headquarters.
The Globalscape Solution Architect you will;
- Act as primary technical trainer for new Sales Engineers
- Lead, coach, train and develop the Sales Engineering team
- Address pre-sales technical issues and specific business needs while interfacing with the client’s technical team to assess major operational requirements then provides solutions in a live environment
- Assist in building and maintaining demos, delivering proofs of concept (POCs)
- Assist the sales team with product positioning and written and verbal responses to technical questions
- Respond to RFPs/RFIs, participate in phone and live meetings as the technical expert on Globalscape’s products and services
- Develop use cases and presenting them to the sales team and others, enabling partners, and other duties as may be required
- Review product defects and feature requests for escalation.
- Present Globalscape’s solutions’ value proposition and provide product demonstrations at trade shows, conduct webinars, and present to clients
- Maintain in-depth product AND services knowledge, as well as “best practice”, of all Globalscape solutions
- Provide feedback to Product Strategy/Management regarding client-requested product features
- Some travel required 50%
To be successful in this role you should have;
- 7+ years of experience interacting directly with clients, preferably working in the MFT and/or security space
- 10+ years of experience with Microsoft Windows and host systems, and familiarity with demo environment management software (e.g., VMWare)
- 5+ years’ experience in network administration or closely related fields
- High level of emotional intelligence
- Strong written and verbal communication skills
- Proven working experience speaking effectively before groups of employees or prospective clients
- Proven ability to think critically and creatively to resolve issues in diverse technological environments
- Ability to read and interpret documents such as instructions and procedure manuals
- Ability to engage effectively with Enterprise Architects establishing your role as a trusted advisor
- Deep understanding of Business Process Automation software and the role it plays in supporting organizations; large and small
- Knowledge of standard business productivity software and Contact Management systems
- Understanding of compliance targets for different industries. PCI, GDPR, NIST are a plus.
- Thorough knowledge of Hyper-scaler solutions, physical and cloud infrastructures, RTO/RPO, Cloud Compliance requirements, OpEx / CapEx models, data replication/back-up, public and hybrid cloud
- Bachelor’s degree or equivalent industry certifications and experience
- Extensive knowledge of TCP/IP and its role in supporting the effective implementation of internet protocols
- Detailed knowledge of DNS systems, firewalls, VPNs or other corporate data security methods.
- Proficiency in a scripting language including understanding of logic flows and algorithm creation. PowerShell is a plus.
- Knowledge of: Strong Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Public Key Infrastructure (PKI),
- Strong understanding of Data Loss Prevention (DLP) technologies. ICAP is a plus
- Strong understanding of Identity and Access Management (IAM) technologies
- Deep understanding of LDAP, SAML and SSO.
- Strong working knowledge of Windows Server OS and Active Directory technologies and administration
- Experience with network concepts, equipment, administration, and protocols. Deep knowledge of file transfer protocols is a plus.
- Strong knowledge and experience working in a pre-sale role in Cloud, Data Center, Hybrid IT space
- Experience working in a public cloud infrastructure. Microsoft Azure and AWS are preferred.
- Experience with databases and database technologies. SQL Server and SQLite are a plus.
- Knowledge of ESX 5 and HyperV - virtualization knowledge a plus
Technical Skills:
- Extensive knowledge of TCP/IP and its role in supporting the effective implementation of internet protocols
- Detailed knowledge of DNS systems, firewalls, VPNs or other corporate data security methods
- Proficiency in a scripting language including understanding of logic flows and algorithm creation; PowerShell is a plus
- Knowledge of: Strong Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Public Key Infrastructure (PKI)
- Strong understanding of Data Loss Prevention (DLP) technologies; ICAP is a plus
- Strong understanding of Identity and Access Management (IAM) technologies
- Deep understanding of LDAP, SAML and SSO
- Strong working knowledge of Windows Server OS and Active Directory technologies and administration
- Experience with network concepts, equipment, administration, and protocols
- Deep knowledge of file transfer protocols is a plus
- Strong knowledge and experience working in a pre-sale role in Cloud, Data Center, Hybrid IT space
- Experience working in a public cloud infrastructure; Microsoft Azure and AWS are preferred
- Experience with databases and database technologies; SQL Server and SQLite are a plus
- Knowledge of ESX 5 and HyperV - virtualization knowledge a plus
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