Posted September 24, 2019
System Administrator / Level 3+ Support
New York, NY, USA
Full Time
Excellent salary depends on experience. Bonus, profit-sharing, full health, 4 weeks PDO, etc.
System Administrator workWork with Director of Technology to support and maintain both client and internal systems, including patches, upgrades and...
- System Administrator work
- Work with Director of Technology to support and maintain both client and internal systems, including patches, upgrades and customizations
- Support Escalation
- Resolve escalated client technical issues from support teams, following Cartwheel best practices
- Ensure that root causes and permanent solutions are documented and communicated to Client Success team and Director of Support
- Serve as a resource for support teams for technical guidance
- Work with Director of Support and Client Success team to further escalate cases
- Follow all Cartwheel procedures for case escalations, documentation, and time tracking
- Project work
- Work with Project Team to assist or complete technical aspects of projects
- Serve at resource for project team for technical guidance
- Review technical project work as needed
- Technical Standards
- Work with Director of Technology to review technical work for support teams to ensure best practices
- Work with Director of Technology and support teams to review stuck/difficult cases
- Work with Director of Technology to trial new software for account team and client use cases
Requirements:
- Minimum B.S. or B.A. from a 4 year accredited university, preferably in computer science or similar
- At least 4 years working in a senior support and/or system administrator role
- Very strong design, implementation & support skills in:
- Networking (Meraki and SonicWall firewalls, managed switches VLAN, VPNs, etc.)
- Server solutions (Windows, VMWare/ Hyper-V, SANs)
- Cloud & Hybrid solutions (Azure AD, SSO, ADFS, Integrations)
- Fleet management (RMM tools, PSA, scripting, Windows Autopilot)
- Backup solutions (Datto, Altaro, Azure, etc.)
- Security solutions (MDM, DLP, Compliance, Azure Advanced Threat Protection)
- Excellent problem solving ability, logical, fast, and sharp
- MSP experience a big+
- Expertise in MSP tools a big+
This listing expired on Oct 24. Applications are no longer accepted.
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