Software Systems Specialist III

Please apply through the UT Dallas employment opportunities website - http://jobs.utdallas.edu/postings/12171

Posting Number: S02277P

Job description: Monitors, troubleshoots and maintains networks, hubs and routers, and use remote monitoring tools. Installs new workstations and network related components. Provides access to authorized individuals, archives files, oversees password protection and other security measures. Assists in implementing network management applications.

Minimum Qualifications: Associate’s degree in a related field or equivalent IT certifications with 5 years of related work experience.

Essential Duties and Responsibilities: 

• Successfully handle all aspects of desktop support and customer interaction.
• Work either in-person or remotely to troubleshoot and support both hardware and software issues, ranging from Enterprise Applications to incidental applications.
• Support virtual machine infrastructure
• Support HPC infrastructure
• Managing Linux servers in various service roles
• Debug complex solutions to ensure smooth operations for end users
• Bridge the gap between vendor/Information Resources and end user
• Use Microsoft Active Directory to perform group policy creation/modification.
• Handle all security/access requests and ensure that access is granted in a timely fashion
• Ensure a quality experience for all end users by following up to make sure their technology needs have been met
• Documentation of procedures, especially core knowledge transfer and routing regular procedures
• Serve as technical resource for system implementation tasks.
• Move computer equipment as required
• Work on workstation and equipment set-ups that require crawling or physical labor to run cabling and make other adjustments
• Manage with VMWare deployment along with SAN/NAS
• Plan for, evaluate, and document problem areas and resolutions
• Participate in change management and compliance plans and implementations
• Participate in analysis and operations of software systems, assist in the handling of research processing, server management, and resolution of errors; and contribute to the automation and streamlining of processes
• Support identifying enhancements to workflow functionality and assist with implementation of scheduled and recommended improvements/upgrades.
• May provide end-user training and/or orientation and assist other departments as needed.

The ideal candidate will be responsible for:

• Software installation, maintenance and troubleshooting for Linux, OSX and Windows.
• Hardware diagnostics and troubleshooting of desktops, laptops and printers.
• Provide support for extensive research computing clusters and supporting servers, including but not limited to web servers, backups, virtual machines, HPC, and SAN/NAS.

• Experience in an HPC environment
• Experience with configuration management tools
• Experience with version control
• Experience with enterprise backup solutions
• Experience managing large amounts (petabytes) of data

• Excellent customer service skills.
• Excellent time management and priority management skills.
• Good written and verbal Communications skills.
• Ability to work in a team environment.
• Participate in Center events – during regular working hours, or on evenings/weekends – as needed.
• Perform other duties as assigned.

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its programs and activities, including in admission and enrollment. For inquiries regarding non-discrimination policies, contact the Director of Institutional Equity at [email protected] or the Title IX Coordinator at [email protected], or call 972-883-5331.