Technology Operations Manager

Do you thrive in fast paced work environments? Are you energized by the prospect of resolving technical problems to ensure a business runs smoothly? SEBPO is looking for a Technology Operations Manager to provide technical leadership and oversight to drive projects, enable new implementations and facilitate ongoing improvements in our technical systems.

SEBPO is a trusted Business Process Outsourcing (BPO) partner specializing in Digital Advertising Operations and Creative Services, Application Development and Support, Quality Assurance and Data Solutions. Our expert service teams complement and improve the day-to-day operations of clients' in the advertising, marketing, and technology industries. We help clients exceed their own goals by leveraging the best technology talent in the world.

As a Technology Operations Manager, you will utilize your deep technical expertise and knowledge to troubleshoot a variety of IT issues. You’ll work closely with our VP of US Operations, as well as other internal teams, to support the technology infrastructure of the organization, lead internal IT meetings and manage system implementations. You’ll suggest alternative systems and test out new technologies to improve processes, keeping us effective and efficient. And if our clients run into a particular technology challenge, you’ll be a thought partner for our overseas delivery teams in finding the right solution.

The ideal candidate is forward thinking, highly process-oriented and has previous experience in technical project management.

Responsibilities:

• Report to and serve as a technology business partner to our VP of US Operations

• Track IT purchases within established spending limits

• Create Standard Operating Procedures to better systematize our technology practices

• Schedule and track minutes for regular corporate IT meetings

• Provide first level technical support for our US Office

• Manage US network vendors and computer assets

• Track IT requests and tickets using Google Spreadsheet

• Oversee IT equipment and hardware purchasing for US Office

• Work collaboratively across teams to establish technical and process direction

• Manage cross departmental systems implementations and projects

• Gather technical requirements when required by Client Solutions Team / Transition Team

• Occasionally troubleshoot client technology issues, working with our overseas teams or vendors as needed

You should be comfortable providing Systems Administration for:

• Mac Environment

• Microsoft User Licenses

• WebEx System Account Administration

• SSL Certificates

• Account Owner for Proxy Servers, Amazon, Internal Software, Chat

• CRM (Salesforce) and Outreach.io administration

• Minor Accounts including: Nest Camera Accounts, GoDaddy Domain Names, SignUp Genius, Etc.

• 8x8 Phone Administration

Other Requirements:

• Bachelors or Masters in IT,Computer Science, Systems Administration, or a related field. Degree in another field with additional relevant work experience or certifications also accepted.

• 5+ years of relevant technical experience, including systems upgrades and overall technical project management

• Ability to coordinate and communicate across departments, including overseas teams.

• Prior experience in a distributed team is a bonus, but not required.

• Strong ability to work through complex technical problems, with an eye for process improvements

• Experience maintaining systems with a large number of users

• Experience evaluating technology purchases, negotiating user licenses, contracts

• Ability to work independently

• An extremely high consideration toward privacy, confidentiality, and professionalism, as you will handle sensitive and protected data

• Comfortable in an environment where a high level of responsiveness and attention to detail are critical

• Familiarity with Java, PHP, HTML and CRM systems a plus