Technical Support Engineer ARIS

Technical Support Engineer ARIS

Reston, Virginia

US Citizen, or Green Card

ABOUT THE JOB

Software AG is seeking an experienced Support Engineer to help take our industry-leading ARIS business process modelling software to the next level. 

Join our team to help solving customer ARIS system issues. Work with the international team of experienced ARIS Support engineers and with R&D colleagues to find the best and fastest solutions for customer incidents.

• Do you have a A Degree in Computer Science?
• First experience with ARIS (technique or methods), Java, JVM, web techniques, databases or network protocols?
• Enjoy problem solving and working with people?

If yes, this could be your next job!

Tasks and Responsibilities: 

Daily work in the Problem Management (Method and Technique). Reproducing errors and analyzing logs, databases etc. Working closely with the Incident Management who is the single point of contact to our customer.

 ABOUT YOU

Academic Degree: BS or MS in Computer Science, or equivalent

Professional Experience:  3-5 years

Special Knowledge & IT Skills:

• Deep ARIS Know How, regarding functionality, handling, error analysis, deep methodical or technical know-how:
• Ability to analyze issues and to create workarounds for problems at the customer’s side.
• Product Support experience over several years with customers, as well in difficult situations

Advantage is:

• Project experience at customers side with ARIS
• Experience with process optimizing

Additional:

• MS Office
• Basics of database knowledge
• Java
• Operation Systems Windows / Linux, Network structures
• Second language in German, French or Spanish is a plus

Additional Requirements/ Soft Skills:

• Ability to analyze abstract technical issues
• Good integration in a team.
• Stress resistance
• Ability to cope with pressure
• Ability to analyze abstract technical issues
• Good integration in a team.
• Stress resistance
• Ability to cope with pressure

 WHAT YOU CAN EXPECT

• The employees are smart, friendly and welcoming
• Free underground parking – never get wet or shovel snow
• Health Insurance starts your first day on the job
• Three weeks paid vacation & three weeks paid sick leave
• 9 paid holidays (including a floating holiday and a community service day)
• 401(k) Plan with up to 5% employer match
• Business Casual office
• Kitchen on every floor with cable TV – also, subsidized snacks & cold drinks

Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Click on the link to view the full EEO statement http://www.softwareag.com/corp...

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