Systems & Network Administrator

#LifeIsSweet at SugarCRM

The people. The passion. The success. You will frequently see Sugas huddled around a desk or whiteboard collaborating, cranking out ideas, or solving the latest industry problem. Are you ready to play a key role in influencing how companies create extraordinary relationships with their customers? We’d love to hear your ideas! We’re going places… join us for the ride, experience sweet success and show us your passion.

Where do you fit?

You will be responsible for the provisioning, installation/configuration and patching of our production/sandbox environment including systems and some network hardware within the SugarCRM infrastructure.  You will participate in technical research and development to enable continuing innovation within the infrastructure; ensures that network and system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and business partners.

Cross functional activities include defining needs, benefits, and technical strategy; research & development within the project life cycle; technical analysis and design; and support of cross functional technical staff across the Enterprise in executing, testing and rolling-out the solutions. Participation on cross-functional projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life cycle.

You will thrive on the challenges of working in an emerging Enterprise, in a dynamic and evolving team. We are looking for a team player with a good sense of humor, a passion about what they do and a drive to succeed.  You will own what they do,but will also be required to help cross train the team.  We are passionate in our pursuits; you will be too!

Impact you will make in the role:

• Support for company-wide infrastructure systems, networks and services. Including but not limited to Exchange, AD, fileserver/storage, firewalls & network switches.
• Manage the corporate VMware environment, including sever hardware, storage, configuration, licensing, monitoring, capacity, & performance management.
• Some scripting & automation.
• Manage production systems & networks including backups, performance tuning, fault resolution, capacity planning, & root cause analysis across multiple sites, platforms & operating systems.
• Improve the efficiency, ease of management, & performance of the existing infrastructure through discovery, evaluation & testing, and comparing against industry best practices.
• Provide recommendations, coordinate, & execute well-planned improvements.
• Respond to security vulnerabilities in a timely manner.
• Ensure documentation is always up to date, & champion change management.
• Effectively manage time & priorities. Deliver projects on schedule & communicate issues with teammates proactively.
• Occasionally handle tier-2-3 escalated Help Desk tickets.
• Coordinate & execute after-hours maintenance activities. Participate in an on-call rotation.

Expertise you will bring in:

• 3+ years of experience supporting networks & multi OS servers and services in an infrastructure.
• Technical proficiency & knowledge of building & managing VMware environments.
• Experience implementing & supporting Microsoft Exchange servers & clients.
• BS degree in Computer Science, or equivalent experience.
• MCSE & VCP certifications a plus.
• Demonstrated knowledge of automation tools & scripting, including PowerShell, Ansible, etc.
• Strong interpersonal & communications skills. The person in this position must be able to integrate & communicate clearly & easily with other team members, as well as with end-users at all levels.

Nice to haves:

• Use & implementation/administration of Office 365 Exchange
• Knowledge of integrating Linux & OS X with Microsoft environments
• Experience managing AWS
• Previous exposure to Docker
• Experience with KACE &/or Casper Suite
• Experience with Ansible, Puppet, Nagios

Location:  Cupertino, CA

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

• Competitive salaries
• Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) match
• Unlimited Paid Time Off Policy
• Weekly catered lunch & learns, fully stocked kitchens, and nearby access to Cupertino’s newest restaurants and stores at Main Street Cupertino
• Health/Wellness:  Quarterly chair massages, Wellness Reimbursement, and Workforce Fitness Program
• Onsite Programs such as Dry Cleaning, Car Washes, Massage, Yoga, and more
• Career & Personal Development Program – multi-platform
• New Hire Onboarding for all new employees worldwide – at Corporate Headquarters in Cupertino, California
• Regular social events
• Ownership is the greatest self-identity at SugarCRM - you are making an impact now
• We are a merit-based company - many opportunities to learn, excel and grow your career
• Learn more on LinkedIn and Twitter @LifeAtSugar