Posted February 01, 2019
Strategic Account Manager
New York City, NY, USA
Full Time
BioDigital is looking for a Strategic Account Manager to build, maintain and grow enterprise relationships and usage with its strategic enterprise...
BioDigital is looking for a Strategic Account Manager to build, maintain and grow enterprise relationships and usage with its strategic enterprise customers.
Responsibilities
- Design, implement and execute against strategic account management plans for key accounts, including revenue and reach targets, across multiple brands and functional groups
- Quarterback assigned accounts. Owns the overall success of the account and brings in specialists to run specific work streams, including the Account Executive, Integration Engineer, Project Manager and the Training/Onboarding team
- Work closely with the project management team to ensure delivery of final custom content that meets the client’s expectations
- Work closely with the integration engineer to ensure successful integration and launch of projects post delivery; review analytics reports with clients and look for opportunities to promote the project and increase usage and views
- Constantly look for new opportunities to incorporate BioDigital’s software throughout the organization - new brands, departments, campaigns, conferences, etc.
- Build relationships with existing and new contacts within the account through regular and targeted communication
- Be an ambassador for BioDigital’s brand to senior leadership within key accounts, conferences and beyond
- Work closely with the Account Executive, notify them of upsell opportunities and support them with the relationship building and information to help them reach the upsell target for each account
- Responsible for achieving Retention and Customer Satisfaction targets
Qualifications
- Strategic thinker with demonstrated ability to create account management plans and build new and existing relationships throughout strategic accounts, including with senior leadership
- Excellent communication and interpersonal skills
- Creative problem-solving attitude
- Demonstrated ability to lead teams to achieve goals without positional authority
- Experience working in the with B2B SaaS products and/or in healthcare strongly preferred
- 3-5 years experience in a strategic account manager role; MBA preferred
This listing expired on Mar 03. Applications are no longer accepted.
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