Strategic Account Manager

BioDigital is looking for a Strategic Account Manager to build, maintain and grow enterprise relationships and usage with its strategic enterprise customers.

Responsibilities

• Design, implement and execute against strategic account management plans for key accounts, including revenue and reach targets, across multiple brands and functional groups
• Quarterback assigned accounts. Owns the overall success of the account and brings in specialists to run specific work streams, including the Account Executive, Integration Engineer, Project Manager and the Training/Onboarding team
• Work closely with the project management team to ensure delivery of final custom content that meets the client’s expectations
• Work closely with the integration engineer to ensure successful integration and launch of projects post delivery; review analytics reports with clients and look for opportunities to promote the project and increase usage and views
• Constantly look for new opportunities to incorporate BioDigital’s software throughout the organization - new brands, departments, campaigns, conferences, etc.
• Build relationships with existing and new contacts within the account through regular and targeted communication
• Be an ambassador for BioDigital’s brand to senior leadership within key accounts, conferences and beyond
• Work closely with the Account Executive, notify them of upsell opportunities and support them with the relationship building and information to help them reach the upsell target for each account
• Responsible for achieving Retention and Customer Satisfaction targets

Qualifications

• Strategic thinker with demonstrated ability to create account management plans and build new and existing relationships throughout strategic accounts, including with senior leadership
• Excellent communication and interpersonal skills
• Creative problem-solving attitude
• Demonstrated ability to lead teams to achieve goals without positional authority
• Experience working in the with B2B SaaS products and/or in healthcare strongly preferred
• 3-5 years experience in a strategic account manager role; MBA preferred