Responding to criticism from his recent trip to Myanmar, Twitter CEO Jack Dorsey said he’s keen to learn about the country’s racial tension and human rights atrocities, but it has emerged that both he and Twitter’s public policy team ignored an opportunity to connect with a key civic group in the country.
A loose group of six companies in Myanmar has engaged with Facebook in a bid to help improve the situation around usage of its services in the country — often with frustrating results — and key members of that alliance, including Omidyar-backed accelerator firm Phandeeyar, contacted Dorsey via Twitter DM and emailed the company’s public policy contacts when they learned that the CEO was visiting Myanmar.
The plan was to arrange a forum to discuss the social media concerns in Myanmar to help Dorsey gain an understanding of life on the ground in one of the world’s fastest-growing internet markets.
“The Myanmar tech community was all excited, and wondering where he was going,” Jes Kaliebe Petersen, the Phandeeyar CEO, told TechCrunch in an interview. “We wondered: ‘Can we get him in a room, maybe at a public event, and talk about technology in Myanmar or social media, whatever he is happy with?’”
The DMs went unread. In a response to the email, a Twitter staff member told the group that Dorsey was visiting the country strictly on personal time with no plans for business. The Myanmar-based group responded with an offer to set up a remote, phone-based briefing for Twitter’s public policy team with the ultimate goal of getting information to Dorsey and key executives, but that email went unanswered.
When we contacted Twitter, a spokesperson initially pointed us to a tweet from Dorsey in which he said: “I had no conversations with the government or NGOs during my trip.”
We know we can’t do this alone, and continue to welcome conversation with and help from civil society and NGOs within the region. I had no conversations with the government or NGOs during my trip. We’re always open to feedback on how to best improve.
— jack (@jack) December 11, 2018
However, within two hours of our inquiry, a member of Twitter’s team responded to the group’s email in an effort to restart the conversation and set up a phone meeting in January.
“We’ve been in discussions with the group prior to your outreach,” a Twitter spokesperson told TechCrunch in a subsequent email exchange.
That statement is incorrect.
Still, on the bright side, it appears that the group may get an opportunity to brief Twitter on its concerns on social media usage in the country after all.
The micro-blogging service isn’t as well-used in Myanmar as Facebook, which has some 20 million monthly users and is practically the de facto internet, but there have been concerns in Myanmar. For one thing, there has been the development of a somewhat sinister bot army in Myanmar and other parts of Southeast Asia, while it remains a key platform for influencers and thought-leaders.
“[Dorsey is] the head of a social media company and, given the massive issues here in Myanmar, I think it’s irresponsible of him to not address that,” Petersen told TechCrunch.
“Twitter isn’t as widely used as Facebook but that doesn’t mean it doesn’t have concerns happening with it,” he added. “As we’d tell Facebook or any large tech company with a prominent presence in Myanmar, it’s important to spend time on the ground like they’d do in any other market where they have a substantial presence.”
The UN has concluded that Facebook plays a “determining” role in accelerating ethnic violence in Myanmar. While Facebook has tried to address the issues, it hasn’t committed to opening an office in the country and it released a key report on the situation on the eve of the U.S. mid-term elections, a strategy that appeared designed to deflect attention from the findings. All of which suggests that it isn’t really serious about Myanmar.
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