IT Field Service Technician

StratX IT Solutions is looking for a full-time, experienced Managed Services IT Field Service Technician to provide onsite support to our client base in Manhattan and New Jersey. This candidate should be a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed, and will report to our Rutherford, NJ office. The IT Field Service Technician should...

• Have strong troubleshooting and diagnostic skills to be able to maintain, install and repair a variety of IT issues remotely and onsite.
• Be self-motivated and independent, as well as a team player.
• Have time flexibility - ability to work earlier or later than your scheduled shift.
• Be driven to get the job done and making the client happy.

The job responsibilities for this position include the following:

• Work onsite at client locations to oversee technical conditions and implement repairs independently.
• Troubleshoot hardware onsite accurately to determine when replacement parts are needed.
• Perform upgrades or enhancements on client systems.
• Install, troubleshoot, repair and maintain diverse operating systems, software applications and peripherals onsite including:
  • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • Microsoft Exchange Server
  • Desktop applications, including MS Office, QuickBooks, VPN access, Adobe, etc.
  • Microsoft Office 365 and other hosted email solutions
  • Backup software and virus removal
  • Peripheral devices, including network printers, scanners, monitors & UPS devices
  • Wireless controllers and access points, routers, firewalls and network switches
  • Tablets and mobile devices
• Troubleshoot and repair network issues, including internet connection, VPN tunnels and clients, firewalls, DNS and DHCP.
• Propose long term strategies and planning ideas for meeting future technological needs and, if approved by management, complete the task.

Are you our next StratXian?  If you have ALL of the following requirements we want to meet you!

• A valid driver’s license and clean driving record**
• Minimum of 2 years’ experience in a field service role
• 2-4 years of customer service experience in a technology company
• CompTIA A+ Certification
• Hands-on experience with Windows desktops
• Experience with TCP/IP and networking skills
• Excellent verbal and written client communication and customer service skills

**A valid driver’s license and clean driving record is a requirement. This position will require travel to various locations. You may be provided a company car for travel.