Customer Success Manager

High growth Australian technology startup looking to hire our first Customer Success Manager on the ground in the US!

• GO1 is changing the world of corporate learning, helping businesses and their staff Find, Book, Deliver and Track all of their training.
• We are a Y-Combinator startup in rapid growth stage with offices in San Francisco, Brisbane, Sydney, Melbourne, Ho Chi Minh City and Kuala Lumpur.
• We are in the late stages of completing our Series B funding round.
• This is a rare opportunity to be the first CS hire in the US for a high-growth company - amazing future potential!

GO1 has a successful business operating in Australia and Asia with over 1 million professionals already using the platform for their compliance and professional development training. We have a strong company culture that rewards initiative, love for learning and passion in your field. This is an opportunity to work with very smart people and have access to all levels of the company while making the world a better place.

Position information

• As a Customer Success Manager, you are responsible for the successful implementation of the GO1 training platform (Learning Management System, SaaS, learning content) for GO1 clients
• Analyze and understand the client's training needs and processes and offer solutions by configuring and implementing the GO1 training platform
• Run training workshops to educate and assist users with the GO1 platform and content
• Perform proactive customer satisfaction activities as well as reactive problem solving, aiming at increasing customer satisfaction and reducing churn
• Be responsible for increasing user numbers for clients on your portfolio, as well as identifying upsell opportunities that will benefit your customers
• Be responsible for general client satisfaction and NPS scores of a portfolio of clients, fighting for them inside our company, delivering whatever is necessary for the success of their training project, and promoting customer success and admiration in all GO1 customers
• Provide professional and articulate communications via phone, online chat, and email, as well as both professional and personable in-person manner
• Occasional travel may be required to visit clients across the US

Position Requirements

• Preferably minimum of 2 years experience in a similar, client facing role
• Excellent Communication skills (listening, explanatory, persuasion, negotiation)
• Excellent Project Management skills
• Experience in managing/leading CS teams is preferred
• High ability to empathize and be likeable, on the phone, email, chat and in person
• Technical troubleshooting skills and experience with Learning Management systems will be an advantage but are not strictly required
• Preferred experience using Salesforce, Office suite and Google documents
• We are looking for team players with a positive mindset who can work under pressure
• High alignment to the GO1 Values

Why do I want this role?
As an organisation focused on learning and professional development, GO1 provides the right candidate with the unique opportunity to:

• Work for a company that values, recognises and rewards performancewith the opportunity to participate in one of the most lucrative uncapped commission structures in the industry
• Join a great sales organisation where you will have the opportunity to work with some of the best in the industry; to hone your craft and develop your sales skills even further with the opportunity to not only learn from but teach others.
• To join a game changing company at the right place, at the right time just as the rocket-ship is taking off!

Why you will love working with us

• Vibrant & Dynamic – we love what we do, we work hard to do it but we’re flexible and we have fun in the process
• Smart & Authentic – we’re a clever bunch and we love to share knowledge and experiences with each other – we’re also not afraid of some robust discussion
• Great work space – Enjoy free coffee, snacks and regular celebrations on site. We have been listed as a 2018 HR Awards finalist in the Employer of Choice category
• We are passionate about Learning - Enjoy unlimited access to the GO1 Learning platform - over 1000 training modules are waiting for you!
• We’re in serious growth – GO1 is on a stable and rapid-growth curve and you’ll have the opportunity to grow with us!