Infrastructure Engineer

Upserve is a restaurant management system that transforms a restaurant’s point of sale into a point of service- offering up pointed and timely guidance on guests, staff, marketing, finances, and even the menu. Get to know us, and our culture, by checking out careers.upserve.com or our blog.

About the Infrastructure Engineer role

We are seeking a talented Engineer to join our infrastructure team. This group includes some of our top coders, who want to do more and go faster. They are obsessed with automation, and play a critical role improving the tools that keep our products running smoothly. They enable our developers to execute quickly, and strive to maximize product uptime while minimizing developer lag.Our Infrastructure Engineers are also the first line of defense when identifying and diagnosing challenging performance issues, and they play a key role in shaping the direction of Upserve’s engineering processes.

If you're a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones, and have a passion for Amazon Web Services (AWS) and operating system internals and databases -- then come join the team!

About You:

At Upserve, we are One Team - united by our passion for our customers, the industry we serve, and the innovative way that we are delivering value. Our most successful employees are both humble yet confident, forward-looking but grounded, thorough yet fast-moving. To excel on our team, you should also take pride in your work and the value that it creates. Upserve's engineering organization aims to minimize the impacts of Conway’s law by organizing into small teams that can drive from concept to production. Additionally - we ship fast and ship often. Our best engineers are big believers in moving fast with high quality; Speed and craftsmanship are friends not enemies. We do 100’s of deploys a week, and some of the technologies in our stack include React / React Native, Kinesis, DynamoDB, Machine Learning, RedShift, RDS, Ruby, JavaScript, Docker, ECS, Java, Redis, and more.

Qualifications

• Proven experience building correct, well-tested systems and components, and driving clarity even given loose direction and requirements.
• Expertise in continuous software delivery and integration. You should have prior experience building, optimizing, and scaling real-time, event-driven, fault-tolerant, and distributed systems.
• Outstanding programming skills, and experience with server-side frameworks like Ruby on Rails.
• Experience with Amazon Web Services (AWS), operating system internals, filesystems, databases, and networks.
• Knowledge of when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)

About Upserve

Every day, about 14 million Americans show up to work at a restaurant. That’s roughly 10% of the US workforce! And, over half of those businesses are led by independent restaurateurs trying to do it all - create an exceptional guest experience, serve great food, and manage their operations on razor thin margins. That’s why, in 2009, we created Upserve - the Smart Management Assistant. Today, Upserve manages operations for thousands of restaurants - serving more than 32 million active diners, and over 23 million meals per month.

Upserve has over 180 employees, and is headquartered in Providence with additional offices in San Francisco and New York City. Our recent business highlights include:

• Higher NPS scores than any other small-business software company (average 55+).Over 100% growth in active diners across the last year.
• Sustainable operations, as evidenced by SaaS metrics like our LTV to CAC ratio of 4x.
• Ongoing product innovation with each release. See recent press here.
• Formal leadership development and training programs for all staff.
• Winning culture - 95% of our team agrees, we work well together.
• Experienced leadership team, including veterans of OpenTable, TellMe, BrightCove, SignPost, and McKinsey.
• Backing from leading venture capitalists, including First Round Capital, Index Ventures, Shasta Ventures, Greylock Partners, Pritzker Group, Nextview Ventures, and others.
• Competitive benefits and perks that go beyond the usual. We offer fully paid medical and dental, vision and life insurance, as well as benefits like discounted gym memberships, healthy meals served daily, dry-cleaning pickup in our office, a Community Supported Agriculture and compost services, and quarterly wellness programs.

Upserve has been named by Forbes as one of "America's Most Promising Companies", by Crunchbase as the “Best Funded Tech Startup in Rhode Island", and "Best Places to Work in Rhode Island" 5 years in a row. We make sure that we earn those titles by measuring our employee engagement regularly using Culture IQ.

Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.

Our competitive benefits

• Healthy lunches & snacks provided daily
• Our "family first" work philosophy provides employees with unlimited time off and competitive family leave. Our policy is: "Take the time you need, when you need it."
• 100% paid medical and dental insurance for employees
• Choice of paid transit benefits, including: Uber, Amtrak, parking garage
• 401(k) with financial advisory services
• Discounted vision, home, and life insurance
• In-office dry cleaning pickup

Made with ♥︎ in Providence, RI