Mac Help Desk Technician (Contract)

You will be assisting the IT Operations Manager with the day to day trouble tickets and other larger projects. You have excellent communication skills and can problem solve over the phone, in person or via email/chat. You have a constant hunger to learn new things quickly, and an obsession for automation and constant improvement of IT processes. You can multi-task and have a proven track record of working in a fast paced environment. You thrive in a broad role where you might troubleshoot a printer with your left hand and deploy a phone with the right.

Responsibilities:

• Deploy and image workstations for new and existing employees and continue to support these builds with upgrades and patches, and monitoring for any deviations
• Troubleshoot hardware and software issues, responding quickly and efficiently to questions from Dataminr employees
• Investigate common user problems and be able to come up with solutions to prevent future issues from arising
• Manage and support a ticketing system
• Provide local and remote support to employees as needed

Desired Skills:

• Must have strong desktop support and troubleshooting skills
• Experience troubleshooting a range of desktop/laptop computers, including Mac, Windows, and Linux
• Strong experience in Active Directory, Group Policy, File Sharing, DHCP and DNS
• Experience with Microsoft Windows Server and Apple Server
• Experience troubleshooting local network related issues (switches, routers, firewalls, access points, printers, and other devices)
• Must outwit printers with eyes closed
• Ability to work and think quickly in fast-paced environments
• Ability to communicate to all levels of the organization
• Strong written and verbal communication skills

Our offering of competitive benefits and perks include:

• Daily catered lunch
• A kitchen fully stocked with snacks and beverages

…and this is just to name a few!

This will begin as a 3 to 6 month contract. Possibly going full time depending on the fit.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.