Tools Support Engineer
About this RoleLocation Labs is growing quickly and we’re looking for a new team member to help out with desktop support, application support and basic...
About this Role
Location Labs is growing quickly and we’re looking for a new team member to help out with desktop support, application support and basic server administration. You will build, maintain, and continually improve the technical support experience at Location Labs. You will make sure all employees have the technology they need to be productive on their first day with the company, and that all equipment is properly inventoried. You’ll react quickly to internal requests but also think proactively about necessary improvements and automation of repeated tasks as the company scales to 200 employees and beyond. On top of this, you’ll be working on a team that works on production systems and will have lots of opportunity to grow and learn.
About You
You love technology and its ability to change the world. You thrive in an agile environment with many concurrent issues and projects occurring at any time. You prefer working in teams with constant and authentic communication. You don't just look for a job, you look for a company culture that will accelerate your career growth and teammates who will be life-long connections. In particular, you have a good mind for flexibility around problems and solutions, and thrive in an open and collaborative environment.
What We Use
- Mac OS X (75%), Linux (10%), Windows (15%)
- Microsoft Office and Outlook
- Jira/Confluence
- Ansible, Git, OpenLDAP, Python
Ideally, You Should Have
- In-depth experience with OS X and associated management tools such as the Casper suite
- Experience with Linux/Windows in a networked, non-Active Directory, environment
- Basic automation scripting/programming experience using Ansible, Bash and Python
- A drive for customer service excellence at all levels of the organization while presenting a warm and patient demeanor
- Maintained an asset inventory
- Experience working with a ticketing system such as Jira
- Strong technical skills and ability to troubleshoot problems such as lost network connectivity, login issues, OS and hardware failures
- Outstanding interpersonal skills, including strong verbal and written communication skills
- Ability to prioritize tasks and work independently, while closely collaborating on broader IT projects
- Curiosity and habit of learning
- Desire to educate others on new technologies
- Ability to think ahead and plan for future growth
- Experience in creating standard operating procedures and documentation
About Us
Location Labs is the leader in mobile consumer products that enhance the personal safety of millions of users. Acquired in 2014 by online security leader AVG, our services are used by millions of monthly paying subscribers worldwide. Our engineers work closely with major device manufacturers, platform providers and network operators worldwide to provide cutting-edge solutions leveraging remote mobile device locator and management tools. Our company is redefining the market with a refreshing take on location services and the way in which mobile devices are managed.
Below are some other jobs we think you might be interested in.
-
Lead Big Data Engineer (Team Lead) - Hybrid Denver, CO
- GridX
- Denver, CO, USA
- Hybrid
Jun 05 -
Hiring Full Stack (Chief) Engineer for Medical Education iOS App
- MedQ
- Ojai, CA, USA
- Hybrid
Jun 05 -
Senior Cyber Security Analyst
- Valley Water
- San Jose, CA, USA
May 13 -
Mobile/Web Developer (.Net)
- Air Line Pilots Association
- Atlanta, GA, USA
May 17 -
Unified Technology Solutions Architect
- Pennsylvania Turnpike Commission
- Middletown, PA, United States
- Hybrid
May 16 -
Systems Administrator
- Tech Experts
- New York, NY, USA
Urgent!Jun 05 -
Director of Government Affairs, Institute for AI Policy and Strategy (IAPS)
- Institute for AI Policy and Strategy (IAPS)
- Washington, D.C., USA
- Hybrid
Jun 05 -
Senior IT Project Manager
- Pennsylvania Turnpike Commission
- Middletown, PA, United States
- Hybrid
May 09