Solutions Engineer

AOL is a media technology company with a mission to simplify the Internet for consumers and creators by unleashing the world's best builders of culture and code. As the 4th largest online property in the U.S., with more than 200 million monthly consumers of its premium brands, AOL is at the center of disruption of how content is being produced, distributed, consumed and monetized by connecting publishers with advertisers on its global, programmatic content and advertising platforms. AOL's opportunity lies in shaping the future of the digitally connected world for decades to come.

As a Solutions Engineer on our Global Services team, you will be tasked with working with our publishers, content owners and internal teams to drive the growth of our video platform. This position will give you exposure to interact/connect/collaborate with the Product and Engineering teams drive client feedback/requests and system/platform improvements. In this role, you will serve as the technical expert (Video) to our internal teams for knowledge sharing and training. The ideal candidate has a technical background, preferably experience in ad serving with a high concentration in programmatic. The candidate must also have knowledge in HTML/JavaScript, Flash, mobile video and some familiarity in OTT. The position requires excellent technical and communication skills and familiarity with emerging media and platforms. Our ideal candidates love learning new things, solving hard problems, are highly motivated to deliver exceptional service, and are self-driven.

Responsibilities

• Point of contact for any/all technical communications with partners, including product demos, training and questions

• Understand the full video tech stack and offering to best integrating/customizing solutions

• Troubleshoot integration issues involving HTML, Flash, Javascript, mobile devices, and other video technologies.

• Troubleshoot backend issues and potentially identify points of failure within our tech stack

• Serve as a technical point of escalation for internal teams: Global services, Product, and Engineering

• Work closely with our partner teams including account managers, and business development

• Conduct analytical data investigations to provide quantitative support when warranted

• Traveling may be required for onsite demos and product training

Qualifications

• Requires Bachelor’s Degree in Computer Science, Information Technology, Engineering or related technical field

• Experience in a Technical Sales role, or an implementation or technical Digital Media role

• Experience in client-side web technologies such as HTTP, HTML/JavaScript, Flash/AS3, XML

• Excellent written and verbal communication skills

• Strong interpersonal skills and a desire to interact with clients, product and engineers

• Strong problem solving skills and attention to detail

• Mobile applications or platform experience is preferred (iOS, Android, MobileWeb)

• Experience in working with packet capture tools such as Charles, Wireshark, Fiddler, Firebug and Chrome Dev Tools

• Experience working with OVP, Mobile and OTT solutions preferred.

• Experience in streaming media or video space preferred.

• Experience in Ad Serving (DFP, FreeWheel) and Programmatic (Adap.tv/1Video, LiveRail, TubeMogul) preferred

• Required Sales Engineering movie list candidate must watch before being hired