Head of Design
FiveStars is the rewards program for small businesses that’s proven to bring customers back more often. Through unique rewards and personalized service,...
FiveStars is the rewards program for small businesses that’s proven to bring customers back more often. Through unique rewards and personalized service, FiveStars helps everybody be a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship. In 2015, FiveStars drove 35 million in-store visits across over 10,000 local businesses in the U.S. and Canada. Over 10 million consumers use FiveStars to have exceptional experiences with local businesses. To-date FiveStars has raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator.
FiveStars is looking for a Head of Design to lead our enthusiastic team of experience designers. We are rethinking the way customers connect with and support their favorite businesses.
Responsibilities:
- Leading our talented team of designers to achieve their full potential, cultivating their talents and capabilities
- Delivering a strategic and consistent end-to-end experience for our users throughout our complex product ecosystem
- Infusing the product strategy and priorities with high impact, data-driven user-focused initiatives
- Crafting innovative design processes optimized for our young, agile, and distributed company, including remote team members worldwide
- Collaborating with partners in product management, marketing, operations, and other roles to ensure our product offering reflects our business goals, product values, and brand
Requirements:
- Degree or certificate in design, psychology, or related field
- 8+ years of experience in user experience design
- 3+ years of management experience
- Portfolio of design work that demonstrates design thinking and team collaboration, including demonstrated expertise with cross-platform, cross-device, and cross-persona design problems
- Demonstrated design leadership and communication abilities with cross-functional and multi-functional teams
- Demonstrated expertise in creative approaches to complex problem solving and the ability to help others craft this expertise
- Expertise with a variety of user research methods; demonstrated understanding of the capabilities and limitations of various research methods
- Proven ability to prioritize, delegate, and roll with the punches in a fast-paced, always changing environment
Below are some other jobs we think you might be interested in.
-
Associate Manager of Information Systems
- University of Vermont
- Burlington, VT, USA
Apr 17 -
Director of Health Informatics
- Pace University
- New York, NY, USA
May 01 -
Information Technology Director
- City of Tigard
- Tigard, OR, USA
May 08 -
IT Vendor & Contracts Manager
- Washington State Department of Natural Resources
- Olympia, WA, USA
- Hybrid
May 03 -
Senior Software Engineer - Infrastructure
- imgix
- San Francisco, CA, USA
- Remote
Apr 05 -
Assistant Director, Infrastructure and Business Development
- Metropolitan Transportation Commission
- San Francisco, CA, USA
- Hybrid
Apr 29 -
Chief Information Officer (CIO)
- National Institute on Aging
- Bethesda, MD, USA
May 09 -
DevOps Engineer III
- Security Risk Advisors
- Philadelphia, PA, USA
- Remote
May 01 -
Assistant Director, Service Delivery
- Metropolitan Transportation Commission
- San Francisco, CA, USA
- Hybrid
Apr 29 -
Senior Cyber Security Analyst
- Valley Water
- San Jose, CA, USA
May 13 -
Executive Vice President Information Technology and Chief Information Officer (EVP & CIO)
- Bonneville Power Administration
- Portland, OR, USA
- Hybrid
Apr 27 -
IT Service Management Specialist
- Pennsylvania Turnpike Commission
- Middletown, PA, United States
- Hybrid
May 01 -
Senior IT Project Manager
- Pennsylvania Turnpike Commission
- Middletown, PA, United States
- Hybrid
May 09 -
Senior Network Administrator
- Irvine Ranch Water District
- Irvine, CA, USA
Apr 29 -
AdaptiveWork Systems Engineer
- Pinkerton
- Seattle, WA, USA
May 03