Head of Design

FiveStars is the rewards program for small businesses that’s proven to bring customers back more often. Through unique rewards and personalized service, FiveStars helps everybody be a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship. In 2015, FiveStars drove 35 million in-store visits across over 10,000 local businesses in the U.S. and Canada. Over 10 million consumers use FiveStars to have exceptional experiences with local businesses. To-date FiveStars has raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator.

FiveStars is looking for a Head of Design to lead our enthusiastic team of experience designers. We are rethinking the way customers connect with and support their favorite businesses.

Responsibilities:

• Leading our talented team of designers to achieve their full potential, cultivating their talents and capabilities
• Delivering a strategic and consistent end-to-end experience for our users throughout our complex product ecosystem
• Infusing the product strategy and priorities with high impact, data-driven user-focused initiatives
• Crafting innovative design processes optimized for our young, agile, and distributed company, including remote team members worldwide
• Collaborating with partners in product management, marketing, operations, and other roles to ensure our product offering reflects our business goals, product values, and brand

Requirements:

• Degree or certificate in design, psychology, or related field
• 8+ years of experience in user experience design
• 3+ years of management experience
• Portfolio of design work that demonstrates design thinking and team collaboration, including demonstrated expertise with cross-platform, cross-device, and cross-persona design problems
• Demonstrated design leadership and communication abilities with cross-functional and multi-functional teams
• Demonstrated expertise in creative approaches to complex problem solving and the ability to help others craft this expertise
• Expertise with a variety of user research methods; demonstrated understanding of the capabilities and limitations of various research methods
• Proven ability to prioritize, delegate, and roll with the punches in a fast-paced, always changing environment