Global Solutions Engineer

The Global Solutions Engineer is a technical member of the IT Department who is responsible for developing global technology standards, and applying them to the design and implementation of Juilliard’s new campus in Tianjin, China.

Responsibilities:

• Configure and maintain campus network, server, and storage platforms
• Design and architect information and computer systems that meet specific, Tianjin campus needs.
• Examine current systems architecture and solutions, and work with administrative and technical staff to recommend solutions that result in more effective systems.
• Consult on technology infrastructure acquisitions and vendor selection for the technology build out of the Tianjin campus.
• Coordinate and partner with other Juilliard stakeholders and departments to provide thought and technical design leadership with respect to transitioning existing technology platforms from a single campus design, to a global, multi-campus design.
• Provide expertise in technology solutions to support current and future business needs, and to ensure the successful implementation and adoption of IT services at the Tianjin campus.
• Lead design sessions and workshops with appropriate administrative and academic departments to evaluate tradeoffs amongst design, risk, and technology decisions for the Tianjin campus.

Qualifications:

• Bachelor’s degree
• Minimum of 7 years of global IT experience that includes at least 2 years of hands-on network engineering, DevOps engineering, or systems architecture
• Demonstrated experience developing enterprise architectures to meet business requirements in higher education environments
• Expertise with cloud solutions, virtual platforms, storage platforms, and operational management practices and frameworks
• Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems and networking connectivity
• Expertise with enterprise technology issues and best practices, systems design, architecture and systems integration.
• Strong working experience with sever hardware and server operating systems
• Expert knowledge of Active Directory and Windows domain management
• Expert knowledge of TCP/IP networking and associated security protocols
• Experience installing, configuring, and maintaining diverse  server hardware and associated equipment
• Expert knowledge of VMware virtual server environments and storage area networks (SANs)
• Ability to work a flexible schedule to accommodate time zone differences between New York and China, including the ability to travel to/from China
• A demonstrated capability in working with global technical resources and personnel
• Experience in managing external system and network integration vendors
• The ability and interest in documenting processes and procedures
• Excellent verbal communications skills with particular attention to tactfully communicating technical concepts to non-technical users and diplomatically achieving consensus on issues as they arise.
• A facility for self-managing multiple projects in a deadline-driven environment
• A focus on promoting teamwork and maintaining a positive working environment
• Chinese (Mandarin) fluency is a plus