Database & IT Associate

The Database & IT Associate provides front-line support to Imagination Stage staff in the maintenance and use of various databases and software, including but not limited to Tessitura and mail2.  Additionally, the Database & IT Associate assists the Database Manager and the Facilities Manager in supporting staff with basic IT support needs for both hardware and software systems.  This is a full time, salaried position.  Typical hours will be 9-5, Monday-Friday, although occasional evening or weekend hours may be required.

KEY DUTIES AND RESPONSIBILITIES

DATABASE RESPONSIBILITIES:

• Assist with running daily/monthly integrity checks of Tessitura
• Assist with overall database cleanup of Tessitura
• Handle fundamental Tessitura and mail2 troubleshooting questions, which may entail extended amounts of time on the phone with Tech Support
• Able to quickly build fundamental Lists, Extractions and Reports in Tessitura
• Able to quickly build basic Pages and Performances in TNEW
• Able to quickly build basic Dashboards and T-Stats
• Working knowledge of Campaigns, Appeals, Actions, Exports, Batches, Gifts, Memberships and Registrations
• Assist with creating Tessitura Practices and Procedures documentation
• Assist with Tessitura Staff Training when needed

IT RESPONSIBILITIES:

• Handle fundamental Computer and Printer troubleshooting (PC and Mac)
• Assist with Computer Setup
• Assist with internet related troubleshooting
• Responsible for creating new Google Users – User Names, Passwords, creating tickets
• Run integrity checks and backups on Building System’s computers and Servers
• Serve as point of contact with our remote IT administration team, Tech Impact
• Create support tickets with Tech Impact for larger IT issues

• Assist with basic IT related trainings
• Minimum of 1 year of experience working consistently with Tessitura
• Prior experience providing IT support in a professional setting
• Superior Excel skills
• Proficient on both PC and Mac
• Basic knowledge of HTML & CSS a plus
• Strong communication skills to translate technical information to staff members who do not have a tech background
•  Ability to communicate clearly using appropriate terminology to interact with Tessitura support team, Tech Impact, and offsite Database Manager
• Patient and flexible in approaching work, with strong creative problem-solving skills
• Works well under deadlines, calm under pressure
• Able to work methodically and independently
• Experience working in a non-profit/arts organization desirable

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE

• Minimum of 1 year of experience working consistently with Tessitura
• Prior experience providing IT support in a professional setting
• Superior Excel skills
• Proficient on both PC and Mac
• Basic knowledge of HTML & CSS a plus
• Strong communication skills to translate technical information to staff members who do not have a tech background
•  Ability to communicate clearly using appropriate terminology to interact with Tessitura support team, Tech Impact, and offsite Database Manager
• Patient and flexible in approaching work, with strong creative problem-solving skills
• Works well under deadlines, calm under pressure
• Able to work methodically and independently
• Experience working in a non-profit/arts organization desirable